{"id":19710,"date":"2021-02-26T11:06:50","date_gmt":"2021-02-26T10:06:50","guid":{"rendered":"https:\/\/sendapp.live\/?p=19710"},"modified":"2021-02-26T11:09:39","modified_gmt":"2021-02-26T10:09:39","slug":"grunde-start-mit-messaging-strategie-sendapp","status":"publish","type":"post","link":"https:\/\/sendapp.live\/de\/2021\/02\/26\/reasons-start-with-messaging-strategy-sendapp\/","title":{"rendered":"7 Gr\u00fcnde, warum Sie heute mit einem Messaging-Gespr\u00e4ch beginnen sollten!"},"content":{"rendered":"

Liefern\u00a0<\/i>ausgezeichnete Kundenerfahrung<\/i><\/b> f\u00fcr Interessenten und Kunden? Ruf nicht an. Botschaft! F\u00fcgen Sie Ihrer digitalen Customer Journey zun\u00e4chst Konversationskan\u00e4le hinzu: WhatsApp<\/a>, SMS, Facebook Messenger, Apple Business Chat, WeChat, ... <\/i>Hier sind\u00a0<\/i>7 Gr\u00fcnde<\/i><\/b> um das Messaging-Gespr\u00e4ch sofort zu starten!\u00a0<\/i><\/p>\n

1. Ihre Kunden m\u00f6chten Ihnen eine Nachricht senden<\/b><\/h4>\n

Sind wir nicht alle es leid, uns f\u00fcr den Service anzustellen?<\/i>\u00a0Mit verschiedenen Messaging-Apps, die in unsere Welt eintreten. 'Generation stumm<\/i>'ist geboren: eine j\u00fcngere Generation, die Messaging und soziale Medien liebt, um zu interagieren. Und sie m\u00f6chten auch mit Ihrem Unternehmen Nachrichten senden!<\/p>\n

2. Erstellen Sie eine nahtlose digitale Kundenreise\u00a0<\/b><\/h4>\n

Verbinden Sie sich fr\u00fchzeitig mit Ihren Kunden. Richten Sie Messaging als Teil Ihrer Gesch\u00e4ftsstrategie ein und verwenden Sie es in Ihren verschiedenen Abteilungen. Lassen Sie Marketing, Vertrieb und Support nahtlos zusammenarbeiten, um mehr Fans und damit mehr Kunden zu gewinnen!<\/p>\n

3. Gartners Customer Effort Score<\/b>\u00a0<\/b><\/h4>\n

Laut Gartner kann eine Reduzierung des Kundenaufwands zu Interaktionen von h\u00f6herer Qualit\u00e4t und niedrigeren Kosten f\u00fchren. Unternehmen, die Unterst\u00fctzung durch Messaging anbieten, werden daher bessere NPS-Werte, eine Erh\u00f6hung der R\u00fcckkaufquoten und eine h\u00f6here Mitarbeiterbindung feststellen. Beginnend mit der Messaging-Konversation w\u00e4hlen Sie eine asynchrone Messaging-Kanalstrategie\u00a0mindestens 3\u00a0<\/b>mal besser<\/b>\u00a0als mit herk\u00f6mmlichen Sprachkan\u00e4len:<\/p>\n

4. Es ist besser f\u00fcr Ihren Kunden<\/b><\/h4>\n

\u00a0<\/b>Kunden k\u00f6nnen Sie \u00fcber ihre bevorzugten Kan\u00e4le erreichen, sie k\u00f6nnen Sie senden und sich entspannen, ohne in der Warteschleife warten zu m\u00fcssen. Sie sind immer verf\u00fcgbar: \u00fcberall und jederzeit. Infolgedessen erh\u00f6ht die Verwendung von Messaging-Konversation Ihren Net Promoter Score mit 30% im Vertrag gegen\u00fcber der Verwendung herk\u00f6mmlicher Sprachkan\u00e4le.<\/p>\n

5. Besser f\u00fcr Ihren Mitarbeiter<\/b><\/h4>\n

Mit der richtigen Plattform sind automatische Routing-Regeln und das Priorisieren von Nachrichten m\u00f6glich, und die Zusammenarbeit mit anderen Agenten und Bots kann nahtlos erfolgen. Daher werden Agenten weniger Stress haben und sich darauf konzentrieren k\u00f6nnen, Ihren Kunden ein m\u00fcheloses Kundenerlebnis zu bieten. Die Mitarbeiterbindung wird mit 15-20% steigen, was zu geringeren Schulungs- und Einstellungskosten f\u00fchrt.<\/p>\n

6. Besser f\u00fcr Ihren Geldbeutel<\/b><\/h4>\n

Durch Messaging sparen Sie mindestens 30% an Betriebskosten. Durch die Festlegung von SLA-basierten Zielen, eine h\u00f6here Produktivit\u00e4t und nahtlose Integrationen steigt Ihr ROI erheblich.<\/p>\n

7. Es ist perfekt f\u00fcr den SLA-basierten Kundenservice\u00a0<\/b><\/h4>\n

Digitale Kan\u00e4le wurden 2020 als am besten geeignet f\u00fcr den B2C SLA-basierten Kundenservice eingestuft. Die Produktivit\u00e4t und Effizienz von Teams kann mithilfe von Messaging einfach verwaltet und gemessen werden.<\/p>\n

Sind Sie bereit, das Gespr\u00e4ch mit Ihren Kunden zu beginnen?<\/p>\n

Versuchen Sie SendApp. Es ist ein perfekter WhatsApp-Absender. So k\u00f6nnen Sie mit all Ihren Kunden in Kontakt treten.<\/p>\n

Versuchen Sie es jetzt<\/strong><\/a><\/p>\n

 <\/p>","protected":false},"excerpt":{"rendered":"

M\u00f6chten Sie potenziellen und bestehenden Kunden ein hervorragendes Kundenerlebnis bieten? Rufen Sie nicht an. Senden Sie eine Nachricht! Integrieren Sie zun\u00e4chst Konversationskan\u00e4le in Ihre digitale Customer Journey: WhatsApp, SMS, Facebook Messenger, Apple Business Chat, WeChat, \u2026 Hier \u2026<\/p>","protected":false},"author":22,"featured_media":19711,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_daim_seo_power":"","_daim_enable_ail":"","footnotes":""},"categories":[883,19],"tags":[54,2576,119,2575,2554,2561,30,2545,2568,2577,25],"class_list":{"0":"post-19710","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-messenger","8":"category-whatsapp","9":"tag-rendi-i-messaggi-piu-attraenti-con-sendapp","10":"tag-conversation","11":"tag-come-inviare-messaggi-che-si-autodistruggono-su-whatsapp","12":"tag-messaging","13":"tag-send","14":"tag-send-message","15":"tag-sendapp","16":"tag-sendapp-business","17":"tag-sender","18":"tag-strategy","19":"tag-whatsapp"},"yoast_head":"\n7 reasons why to start with a messaging conversation today!<\/title>\n<meta name=\"description\" content=\"Delivering\u00a0excellent customer experience for prospects and customers? 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