{"id":34595,"date":"2025-03-25T11:04:31","date_gmt":"2025-03-25T10:04:31","guid":{"rendered":"https:\/\/sendapp.live\/?page_id=34595"},"modified":"2026-02-26T15:22:19","modified_gmt":"2026-02-26T14:22:19","slug":"sendapp-agent-instructions-for-use","status":"publish","type":"page","link":"https:\/\/sendapp.live\/en\/sendapp-agent-istruzioni-duso\/","title":{"rendered":"SendApp Agent: Instructions for Use"},"content":{"rendered":"<div id=\"fws_69dd00c80e3d5\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row full-width-section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop using-bg-color\"  style=\"background-color: #000000; \"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p><!-- ============================================ PAGINA: SendApp Agent - Istruzioni d'uso Tema: Salient + WPBakery \u2014 Incollare in Classic Mode > Text<br \/>\n     Colori: Verde=#1BAF5D Navy=#0B1426 Grigio=#f8faf9<br \/>\n     Stili inline obbligatori \u2014 no classi CSS esterne<br \/>\n     Immagini: URL Media Library esistenti<br \/>\n     ============================================ --><\/p>\n<p><!-- ==================== HERO SECTION ==================== --><\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69dd00c80e90b\"  data-column-margin=\"default\" data-midnight=\"light\"  class=\"wpb_row vc_row-fluid vc_row full-width-section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop using-bg-color\"  style=\"background-color: #0B1426; \"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 light left\">\n\t<div  class=\"vc_col-sm-6 wpb_column column_container vc_column_container col padding-6-percent force-phone-text-align-center inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<div style=\"padding-top:35px;\">\n<p style=\"display:inline-block;background:#1BAF5D;color:#fff;padding:6px 18px;border-radius:50px;font-size:0.9rem;font-weight:700;letter-spacing:1px;margin-bottom:18px;\">COMPLETE GUIDE<\/p>\n<h1 style=\"color:#fff;font-size:3.2rem;line-height:1.15;font-weight:800;margin-bottom:16px;\">SendApp Agent<br \/>\n<span style=\"color:#1BAF5D;\">Instructions for Use<\/span><\/h1>\n<p style=\"color:#ffffffcc;font-size:1.25rem;line-height:1.7;margin-bottom:28px;\">Integrate advanced artificial intelligence into your WhatsApp interactions. Configure, train, and automate your virtual assistant in minutes.<\/p>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<a class=\"nectar-button large regular accent-color  regular-button\"  role=\"button\" style=\"margin-top: 10px; \"  href=\"https:\/\/app.sendapp.ai\/register\" data-color-override=\"false\" data-hover-color-override=\"false\" data-hover-text-color-override=\"#fff\"><span>Free trial<\/span><\/a>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n\n\t<div  class=\"vc_col-sm-6 wpb_column column_container vc_column_container col padding-4-percent force-desktop-text-align-center inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t<div class=\"img-with-aniamtion-wrap\" data-max-width=\"100%\" data-max-width-mobile=\"default\" data-shadow=\"none\" data-animation=\"none\" >\n      <div class=\"inner\">\n        <div class=\"hover-wrap\"> \n          <div class=\"hover-wrap-inner\">\n            <img loading=\"lazy\" decoding=\"async\" class=\"img-with-animation skip-lazy\" data-delay=\"0\" height=\"618\" width=\"300\" data-animation=\"none\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2026\/02\/Iphone_035.png\" alt=\"\" srcset=\"https:\/\/sendapp.live\/wp-content\/uploads\/2026\/02\/Iphone_035.png 300w, https:\/\/sendapp.live\/wp-content\/uploads\/2026\/02\/Iphone_035-146x300.png 146w, https:\/\/sendapp.live\/wp-content\/uploads\/2026\/02\/Iphone_035-6x12.png 6w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69dd00c80f26a\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p><!-- ==================== PANORAMICA RAPIDA ==================== --><\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69dd00c80f64d\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row full-width-section\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop using-bg-color\"  style=\"background-color: #f8faf9; \"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark center\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col padding-4-percent force-desktop-text-align-center inherit_tablet inherit_phone\"  data-padding-pos=\"top-bottom\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p style=\"color:#1BAF5D;font-weight:700;font-size:0.85rem;letter-spacing:2px;text-transform:uppercase;margin-bottom:8px;\">OVERVIEW<\/p>\n<h2 style=\"font-size:2rem;font-weight:800;color:#0B1426;margin-bottom:10px;\">Set up your AI assistant step-by-step<\/h2>\n<p style=\"color:#666;font-size:1.05rem;max-width:700px;margin:0 auto 30px;\">From account creation to AI training, from WhatsApp integration to a chat widget for your website. Everything explained step-by-step with screenshots.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<div style=\"display:flex;flex-wrap:wrap;gap:16px;justify-content:center;max-width:900px;margin:0 auto;\">\n<div style=\"flex:1;min-width:180px;max-width:220px;background:#fff;border-radius:16px;padding:24px 18px;text-align:center;box-shadow:0 4px 20px rgba(0,0,0,0.06);\">\n<div style=\"width:48px;height:48px;background:linear-gradient(135deg,#1BAF5D,#128C7E);border-radius:14px;display:inline-flex;align-items:center;justify-content:center;margin-bottom:12px;\">\n<svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"12\" cy=\"12\" r=\"3\"\/><path d=\"M19.4 15a1.65 1.65 0 0 0 .33 1.82l.06.06a2 2 0 1 1-2.83 2.83l-.06-.06a1.65 1.65 0 0 0-1.82-.33 1.65 1.65 0 0 0-1 1.51V21a2 2 0 0 1-4 0v-.09A1.65 1.65 0 0 0 9 19.4a1.65 1.65 0 0 0-1.82.33l-.06.06a2 2 0 1 1-2.83-2.83l.06-.06A1.65 1.65 0 0 0 4.68 15a1.65 1.65 0 0 0-1.51-1H3a2 2 0 0 1 0-4h.09A1.65 1.65 0 0 0 4.6 9a1.65 1.65 0 0 0-.33-1.82l-.06-.06a2 2 0 1 1 2.83-2.83l.06.06A1.65 1.65 0 0 0 9 4.68a1.65 1.65 0 0 0 1-1.51V3a2 2 0 0 1 4 0v.09a1.65 1.65 0 0 0 1 1.51 1.65 1.65 0 0 0 1.82-.33l.06-.06a2 2 0 1 1 2.83 2.83l-.06.06A1.65 1.65 0 0 0 19.4 9a1.65 1.65 0 0 0 1.51 1H21a2 2 0 0 1 0 4h-.09a1.65 1.65 0 0 0-1.51 1z\"\/><\/svg><\/div>\n<p style=\"font-weight:700;color:#0B1426;font-size:0.95rem;margin-bottom:4px;\">Account Setup<\/p>\n<p style=\"color:#888;font-size:0.8rem;line-height:1.4;\">Basic account creation and setup<\/p>\n<\/div>\n<div style=\"flex:1;min-width:180px;max-width:220px;background:#fff;border-radius:16px;padding:24px 18px;text-align:center;box-shadow:0 4px 20px rgba(0,0,0,0.06);\">\n<div style=\"width:48px;height:48px;background:linear-gradient(135deg,#1BAF5D,#128C7E);border-radius:14px;display:inline-flex;align-items:center;justify-content:center;margin-bottom:12px;\">\n<svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><rect x=\"4\" y=\"4\" width=\"16\" height=\"16\" rx=\"2\"\/><rect x=\"9\" y=\"9\" width=\"6\" height=\"6\"\/><path d=\"M15 2v2\"\/><path d=\"M15 20v2\"\/><path d=\"M2 15h2\"\/><path d=\"M2 9h2\"\/><path d=\"M20 15h2\"\/><path d=\"M20 9h2\"\/><path d=\"M9 2v2\"\/><path d=\"M9 20v2\"\/><\/svg><\/div>\n<p style=\"font-weight:700;color:#0B1426;font-size:0.95rem;margin-bottom:4px;\">AI Training<\/p>\n<p style=\"color:#888;font-size:0.8rem;line-height:1.4;\">Training and testing artificial intelligence<\/p>\n<\/div>\n<div style=\"flex:1;min-width:180px;max-width:220px;background:#fff;border-radius:16px;padding:24px 18px;text-align:center;box-shadow:0 4px 20px rgba(0,0,0,0.06);\">\n<div style=\"width:48px;height:48px;background:linear-gradient(135deg,#1BAF5D,#128C7E);border-radius:14px;display:inline-flex;align-items:center;justify-content:center;margin-bottom:12px;\">\n<svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M10 13a5 5 0 0 0 7.54.54l3-3a5 5 0 0 0-7.07-7.07l-1.72 1.71\"\/><path d=\"M14 11a5 5 0 0 0-7.54-.54l-3 3a5 5 0 0 0 7.07 7.07l1.71-1.71\"\/><\/svg><\/div>\n<p style=\"font-weight:700;color:#0B1426;font-size:0.95rem;margin-bottom:4px;\">Integrations<\/p>\n<p style=\"color:#888;font-size:0.8rem;line-height:1.4;\">WhatsApp, Chat Widgets and Apps<\/p>\n<\/div>\n<div style=\"flex:1;min-width:180px;max-width:220px;background:#fff;border-radius:16px;padding:24px 18px;text-align:center;box-shadow:0 4px 20px rgba(0,0,0,0.06);\">\n<div style=\"width:48px;height:48px;background:linear-gradient(135deg,#1BAF5D,#128C7E);border-radius:14px;display:inline-flex;align-items:center;justify-content:center;margin-bottom:12px;\">\n<svg width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#fff\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M21 11.5a8.38 8.38 0 0 1-.9 3.8 8.5 8.5 0 0 1-7.6 4.7 8.38 8.38 0 0 1-3.8-.9L3 21l1.9-5.7a8.38 8.38 0 0 1-.9-3.8 8.5 8.5 0 0 1 4.7-7.6 8.38 8.38 0 0 1 3.8-.9h.5a8.48 8.48 0 0 1 8 8v.5z\"\/><\/svg><\/div>\n<p style=\"font-weight:700;color:#0B1426;font-size:0.95rem;margin-bottom:4px;\">Usage<\/p>\n<p style=\"color:#888;font-size:0.8rem;line-height:1.4;\">AI Chat, Operator Escalation and Management<\/p>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69dd00c80fade\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p><!-- ==================== SEZIONE TOGGLE ==================== --><\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69dd00c80febb\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row full-width-section\"  style=\"padding-top: 30px; padding-bottom: 10px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop using-bg-color\"  style=\"background-color: #ffffff; \"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col padding-3-percent inherit_tablet inherit_phone\"  data-padding-pos=\"left-right\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<style>\n.toggles .toggle > h3 a { font-size:1.5rem !important; font-weight:700 !important; padding-left:35px !important; line-height:1.4 !important; }<br \/>\n.toggles .toggle .toggle-content { font-size:0.95rem !important; font-weight:400 !important; }<br \/>\n<\/style>\n\t<\/div>\n<\/div>\n\n\n\n<div class=\"toggles\" data-br=\"none\" data-starting=\"default\" data-style=\"default\"><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>Account Setup and Configuration<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<div style=\"max-width:900px;margin:0 auto\">\n<div style=\"padding:30px 0;border-bottom:1px solid #eee\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#1BAF5D,#128C7E);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">1<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">Home Screen (Chat)<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7;margin-bottom:20px\">Once logged in, the <strong>SendApp Agent Dashboard<\/strong>. From the left side menu you can access all sections: <strong>Chat, Account, Contacts, Campaigns, Applications, Appointments, Reports, API, Profile, Security, Billing &amp; Plans, Vouchers, AI Settings<\/strong>. In the center, you&#039;ll see the Chat section. At the top, you can select a WhatsApp account to connect, start a broadcast, or test it.<\/p>\n<div style=\"background:#f8faf9;border-radius:16px;padding:12px\">\n<img decoding=\"async\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/09\/Cattura-2.png\" alt=\"Step 1 - Chat Dashboard\" style=\"width:100%;height:auto;border-radius:12px\" \/><\/div>\n<\/div>\n<div style=\"padding:30px 0;border-bottom:1px solid #eee\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#1BAF5D,#128C7E);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">2<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">Adding a new account<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7;margin-bottom:20px\">From the side menu, click on <strong>Account<\/strong>. Here you find the <strong>Account Table<\/strong>, which is initially empty. To add a new account, press the green button <strong>\u201c+ Add New Account\u201d<\/strong>.<\/p>\n<div style=\"background:#f8faf9;border-radius:16px;padding:12px\">\n<img decoding=\"async\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/09\/3-1.png\" alt=\"Step 2 - Add Account\" style=\"width:100%;height:auto;border-radius:12px\" \/><\/div>\n<\/div>\n<div style=\"padding:30px 0;border-bottom:1px solid #eee\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#1BAF5D,#128C7E);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">3<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">Basic account setup<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7;margin-bottom:20px\">In the configuration window enter: <strong>Account Name<\/strong> (e.g. myCards), <strong>Greeting Message<\/strong> (e.g. \u201cHello, I&#039;m the myCards virtual assistant, how can I help you?\u201d), <strong>Default Message<\/strong> for when the AI fails to respond. In the section <strong>AI Personalization<\/strong> You can enter custom rules such as \u201cYou must be courteous and professional, understand the customer&#039;s needs, advise without being too verbose, and give clear answers.\u201d You can also decide whether to allow operator intervention.<\/p>\n<div style=\"background:#f8faf9;border-radius:16px;padding:12px\">\n<img decoding=\"async\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/09\/4-1.png\" alt=\"Step 3 - Account Setup\" style=\"width:100%;height:auto;border-radius:12px\" \/><\/div>\n<\/div>\n<div style=\"padding:30px 0;border-bottom:1px solid #eee\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#1BAF5D,#128C7E);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">4<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">Setting availability and hours<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7;margin-bottom:20px\">Activate the function <strong>Working hours<\/strong> and set the working days (e.g., Monday-Friday). Define the shifts: <strong>Morning<\/strong> 09:00-13:00, <strong>Afternoon<\/strong> 3:00 PM - 7:00 PM. Set the <strong>jet lag<\/strong> (Europe\/Rome). You can enable the <strong>vacation mode<\/strong> to mark the activity as closed. When finished, press <strong>Save<\/strong>.<\/p>\n<\/div>\n<div style=\"padding:30px 0\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#1BAF5D,#128C7E);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">5<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">Creation successful<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7\">After configuration, the notification appears at the top right <strong>\u201cSuccess \u2013 Account created successfully\u201d<\/strong>. The new account appears in the Accounts Table with: <strong>First name<\/strong>, <strong>Token<\/strong> automatically generated, <strong>State<\/strong> Active working hours. Next to them, you&#039;ll find three actions: <strong>Manage Training<\/strong>, <strong>Edit<\/strong>, <strong>Delete<\/strong>.<\/p>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>AI Training and Education<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<div style=\"max-width:900px;margin:0 auto\">\n<div style=\"padding:30px 0;border-bottom:1px solid #eee\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#0A6E5C,#0d8a72);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">6<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">Access to the AI Training section<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7\">By clicking on <strong>Manage Training<\/strong> enter the page of <strong>AI Training Setup<\/strong>. Here you can choose the training method and decide how to feed data to your assistant. There are two tabs: <strong>Trainings<\/strong> (to upload or import data) and <strong>Automatic replies<\/strong> (to customize the preset responses).<\/p>\n<\/div>\n<div style=\"padding:30px 0;border-bottom:1px solid #eee\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#0A6E5C,#0d8a72);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">7<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">Choosing the training method<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7;margin-bottom:20px\">In the drop-down menu <strong>\u201cSelect Training Method\u201d<\/strong> you will find several options: <strong>Upload File (PDF or TXT)<\/strong>, <strong>Enter URL<\/strong>, <strong>Enter Sitemap URL<\/strong>. In this example, the Insert URL option is chosen.<\/p>\n<div style=\"background:#f8faf9;border-radius:16px;padding:12px\">\n<img decoding=\"async\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/09\/9-2.png\" alt=\"Step 7 - Training Method\" style=\"width:100%;height:auto;border-radius:12px\" \/><\/div>\n<\/div>\n<div style=\"padding:30px 0;border-bottom:1px solid #eee\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#0A6E5C,#0d8a72);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">8<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">Entering the URL<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7\">After selecting &quot;Enter URL,&quot; the dedicated field for the website appears. Enter your website address (e.g., https:\/\/mycards.live). This allows the AI to access the site&#039;s content and use it as a knowledge base to respond to users. Click on <strong>Start Training<\/strong>.<\/p>\n<\/div>\n<div style=\"padding:30px 0;border-bottom:1px solid #eee\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#0A6E5C,#0d8a72);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">9<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">AI Activation<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7;margin-bottom:20px\">After training, the following notification appears on the Chat screen: <strong>\u201cSuccess \u2013 AI has been enabled for all applications\u201d<\/strong>. At the top, you can select the account you created and start using it for conversations.<\/p>\n<div style=\"background:#f8faf9;border-radius:16px;padding:12px\">\n<img decoding=\"async\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/09\/10-2.png\" alt=\"Step 9 - AI Enabled\" style=\"width:100%;height:auto;border-radius:12px\" \/><\/div>\n<\/div>\n<div style=\"padding:30px 0\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#0A6E5C,#0d8a72);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">10<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">AI Test<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7;margin-bottom:20px\">From the button <strong>Trial<\/strong>, you can simulate a test conversation with the assistant. The AI responds with a detailed description of the service, demonstrating that it has learned the information from the website or trained sources. This step is to verify that the AI is working correctly and responding in a helpful and professional manner.<\/p>\n<div style=\"background:#f8faf9;border-radius:16px;padding:12px\">\n<img decoding=\"async\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/09\/11-2.png\" alt=\"Step 10 - AI Test\" style=\"width:100%;height:auto;border-radius:12px\" \/><\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>Chat Integrations and Widgets<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<div style=\"max-width:900px;margin:0 auto\">\n<div style=\"padding:30px 0;border-bottom:1px solid #eee\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#2563EB,#1D4ED8);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">11<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">Integration with other applications<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7;margin-bottom:20px\">From the side menu, entering <strong>Applications<\/strong>, you can integrate SendApp Agent with: <strong>Chat Widget<\/strong> (website assistant), <strong>Google Calendar<\/strong> (appointments and meetings), <strong>Product Stock<\/strong> (WooCommerce, Prestashop, Shopify), <strong>Telegram<\/strong> (channel automation), <strong>WhatsApp Meta<\/strong> (official APIs), <strong>WhatsApp Web<\/strong> (web session).<\/p>\n<div style=\"background:#f8faf9;border-radius:16px;padding:12px\">\n<img decoding=\"async\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/09\/12-2.png\" alt=\"Step 11 - Applications\" style=\"width:100%;height:auto;border-radius:12px\" \/><\/div>\n<\/div>\n<div style=\"padding:30px 0;border-bottom:1px solid #eee\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#2563EB,#1D4ED8);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">12<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">WhatsApp Web Setup<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7;margin-bottom:20px\">Select <strong>WhatsApp Web<\/strong> and connect your account. From the drop-down menu, select the account (e.g., myCards). Follow the instructions: click <strong>Create WhatsApp Instance<\/strong>, Then <strong>Get QR Code<\/strong>, scan the QR code with the WhatsApp app, check the connection status, and toggle the \u201cActive\u201d option. Note: Each account can only have one active instance, and QR codes expire after 15 seconds.<\/p>\n<div style=\"background:#f8faf9;border-radius:16px;padding:12px;margin-bottom:12px\">\n<img decoding=\"async\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/09\/13-1.png\" alt=\"Step 12a - WhatsApp Web Config\" style=\"width:100%;height:auto;border-radius:12px\" \/><\/div>\n<div style=\"background:#f8faf9;border-radius:16px;padding:12px;margin-bottom:12px\">\n<img decoding=\"async\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/09\/14-1.png\" alt=\"Step 12b - QR Code\" style=\"width:100%;height:auto;border-radius:12px\" \/><\/div>\n<div style=\"background:#f8faf9;border-radius:16px;padding:12px\">\n<img decoding=\"async\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/09\/15-1.png\" alt=\"Step 12c - Connected\" style=\"width:100%;height:auto;border-radius:12px\" \/><\/div>\n<\/div>\n<div style=\"padding:30px 0;border-bottom:1px solid #eee\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#2563EB,#1D4ED8);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">13<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">Installing the Chat Widget on your site<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7;margin-bottom:20px\">From the menu <strong>Applications<\/strong>, select <strong>Chat Widget<\/strong> and configure: <strong>Allowed domain<\/strong> (e.g. mycards.live), <strong>WhatsApp number<\/strong> to connect, <strong>Default message<\/strong> (optional), <strong>Widget position<\/strong> (bottom right, left or full screen). Activate the widget and copy the <strong>Installation code<\/strong> generated. Paste the script into your site to display the chat.<\/p>\n<div style=\"background:#f8faf9;border-radius:16px;padding:12px\">\n<img decoding=\"async\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/09\/16-2.png\" alt=\"Step 13 - Chat Widget\" style=\"width:100%;height:auto;border-radius:12px\" \/><\/div>\n<\/div>\n<div style=\"padding:30px 0;border-bottom:1px solid #eee\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#2563EB,#1D4ED8);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">14<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">Widget Customization<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7;margin-bottom:20px\">Configure: <strong>Linked Account<\/strong> (e.g. myCards), <strong>Widget title<\/strong> (e.g. myCards Support), <strong>Primary color<\/strong>, <strong>Logo<\/strong> (optional), <strong>Welcome message<\/strong> (e.g. \u201cHello, how can I help you?\u201d). After making changes, click on <strong>Save Settings<\/strong>.<\/p>\n<div style=\"background:#f8faf9;border-radius:16px;padding:12px\">\n<img decoding=\"async\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/09\/18-1.png\" alt=\"Step 14 - Customize Widgets\" style=\"width:100%;height:auto;border-radius:12px\" \/><\/div>\n<\/div>\n<div style=\"padding:30px 0\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#2563EB,#1D4ED8);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">15<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">Chat from the site with AI<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7;margin-bottom:20px\">Once installed, the widget appears on the site. A customer writes via chat, and the virtual assistant automatically responds with a clear and detailed description, providing all the relevant information.<\/p>\n<div style=\"background:#f8faf9;border-radius:16px;padding:12px\">\n<img decoding=\"async\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/09\/19-1.png\" alt=\"Step 15 - AI Live Chat\" style=\"width:100%;height:auto;border-radius:12px\" \/><\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><div class=\"toggle default\" data-inner-wrap=\"true\"><h3 class=\"toggle-title\"><a href=\"#\" role=\"button\" class=\"toggle-heading\"><i role=\"presentation\" class=\"fa fa-plus-circle\"><\/i>Daily Use and Management<\/a><\/h3><div><div class=\"inner-toggle-wrap\">\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<div style=\"max-width:900px;margin:0 auto\">\n<div style=\"padding:30px 0;border-bottom:1px solid #eee\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#7C3AED,#6D28D9);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">16<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">Conversations on WhatsApp<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7;margin-bottom:20px\">When customers write via WhatsApp, the messages appear in the dashboard <strong>Chat<\/strong> SendApp Agent. The AI automatically responds by explaining the key features and information requested by the customer.<\/p>\n<div style=\"background:#f8faf9;border-radius:16px;padding:12px\">\n<img decoding=\"async\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/09\/20-1.png\" alt=\"Step 16 - WhatsApp Conversations\" style=\"width:100%;height:auto;border-radius:12px\" \/><\/div>\n<\/div>\n<div style=\"padding:30px 0;border-bottom:1px solid #eee\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#7C3AED,#6D28D9);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">17<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">Escalation to human operator<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7;margin-bottom:20px\">If a customer requests to speak to an operator (e.g., &quot;I would like to speak to an operator&quot;), the AI recognizes the request and passes the conversation. The operator takes over by writing directly in the chat. This integrates automated management with human assistance.<\/p>\n<div style=\"background:#f8faf9;border-radius:16px;padding:12px\">\n<img decoding=\"async\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/09\/21-1.png\" alt=\"Step 17 - Operator Escalation\" style=\"width:100%;height:auto;border-radius:12px\" \/><\/div>\n<\/div>\n<div style=\"padding:30px 0\">\n<div style=\"display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;background:linear-gradient(135deg,#7C3AED,#6D28D9);border-radius:14px;color:#fff;font-size:1.2rem;font-weight:800;margin-bottom:14px\">18<\/div>\n<h4 style=\"font-size:1.3rem;font-weight:700;color:#0B1426;margin-bottom:8px\">Conversation Management<\/h4>\n<p style=\"color:#555;font-size:0.95rem;line-height:1.7;margin-bottom:20px\">Each chat can be managed from the dashboard. Available options: <strong>Mark as completed<\/strong>, <strong>Archive<\/strong>, <strong>Delete conversation<\/strong>. This allows you to maintain orderly customer management and track the status of requests.<\/p>\n<div style=\"background:#f8faf9;border-radius:16px;padding:12px\">\n<img decoding=\"async\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/09\/22-1.png\" alt=\"Step 18 - Chat Management\" style=\"width:100%;height:auto;border-radius:12px\" \/><\/div>\n<\/div>\n<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<\/div><\/div><\/div><\/div>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69dd00c811a5f\"  data-column-margin=\"default\" data-midnight=\"dark\"  class=\"wpb_row vc_row-fluid vc_row\"  style=\"padding-top: 0px; padding-bottom: 0px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop\"  style=\"\"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 dark left\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col no-extra-padding inherit_tablet inherit_phone\"  data-padding-pos=\"all\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p><!-- ==================== CTA FINALE ==================== --><\/p>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>\n\t\t<div id=\"fws_69dd00c811e1a\"  data-column-margin=\"default\" data-midnight=\"light\"  class=\"wpb_row vc_row-fluid vc_row full-width-section\"  style=\"padding-top: 60px; padding-bottom: 60px; \"><div class=\"row-bg-wrap\" data-bg-animation=\"none\" data-bg-animation-delay=\"\" data-bg-overlay=\"false\"><div class=\"inner-wrap row-bg-layer\" ><div class=\"row-bg viewport-desktop using-bg-color\"  style=\"background-color: #0B1426; \"><\/div><\/div><\/div><div class=\"row_col_wrap_12 col span_12 light center\">\n\t<div  class=\"vc_col-sm-12 wpb_column column_container vc_column_container col padding-3-percent force-desktop-text-align-center inherit_tablet inherit_phone\"  data-padding-pos=\"left-right\" data-has-bg-color=\"false\" data-bg-color=\"\" data-bg-opacity=\"1\" data-animation=\"\" data-delay=\"0\" >\n\t\t<div class=\"vc_column-inner\" >\n\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t\t\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<p style=\"color:#1BAF5D;font-weight:700;font-size:0.85rem;letter-spacing:2px;text-transform:uppercase;margin-bottom:12px;\">READY TO GET STARTED?<\/p>\n<h2 style=\"color:#fff;font-size:2.2rem;font-weight:800;margin-bottom:16px;\">Activate your AI assistant today<\/h2>\n<p style=\"color:#ffffffcc;font-size:1.1rem;max-width:600px;margin:0 auto 30px;\">Sign up for free, set up your account, and start responding to customers 24\/7 with SendApp Agent&#039;s artificial intelligence.<\/p>\n\t<\/div>\n<\/div>\n\n\n\n<a class=\"nectar-button large regular accent-color  regular-button\"  role=\"button\" style=\"margin-top: 10px; \"  href=\"https:\/\/app.sendapp.ai\/register\" data-color-override=\"false\" data-hover-color-override=\"false\" data-hover-text-color-override=\"#fff\"><span>Free trial<\/span><\/a>\n<div class=\"wpb_text_column wpb_content_element\" >\n\t<div class=\"wpb_wrapper\">\n\t\t<div style=\"margin-top:30px;display:flex;flex-wrap:wrap;gap:30px;justify-content:center;\">\n<span style=\"color:#ffffffaa;font-size:0.9rem;\">Do you need help?<\/span><br \/>\n<a href=\"https:\/\/sendapp.live\/en\/how-to-connect-whatsapp-official-meta-to-sendapp-agent\/\" style=\"color:#1BAF5D;font-size:0.9rem;text-decoration:none;font-weight:600;\">Set up WhatsApp Meta \u2192<\/a><br \/>\n<a href=\"https:\/\/sendapp.live\/en\/whatsapp-agent-price\/\" style=\"color:#1BAF5D;font-size:0.9rem;text-decoration:none;font-weight:600;\">See Plans and Prices \u2192<\/a><br \/>\n<a href=\"https:\/\/sendapp.live\/en\/contact\/\" style=\"color:#1BAF5D;font-size:0.9rem;text-decoration:none;font-weight:600;\">Contact us \u2192<\/a><\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\t\t\t<\/div> \n\t\t<\/div>\n\t<\/div> \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"COMPLETE GUIDE SendApp Agent Instructions for Use Integrate advanced artificial intelligence into managing your WhatsApp interactions. Configure, train, and automate your virtual assistant in minutes. 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