{"id":19954,"date":"2021-03-11T11:30:38","date_gmt":"2021-03-11T10:30:38","guid":{"rendered":"https:\/\/sendapp.live\/?p=19954"},"modified":"2021-03-11T12:45:03","modified_gmt":"2021-03-11T11:45:03","slug":"how-to-apply-for-apple-business-chat","status":"publish","type":"post","link":"https:\/\/sendapp.live\/en\/2021\/03\/11\/how-to-apply-for-apple-business-chat\/","title":{"rendered":"How to apply for Apple Business Chat"},"content":{"rendered":"

What is Apple Business Chat?<\/strong><\/h2>\n

Business Chat is a service from Apple that allows your organization to chat directly with your customers using the Messages app. Customers can use this service to troubleshoot, schedule appointments, place orders, or make payments with Apple Pay.<\/p>\n

These conversations can only be initiated by customers and they can do so by clicking the message button available on your website, app, email, or other touch points like Siri, Search, and Apple Maps. One of the many reasons Apple Business Chat feels like a secure communication channel is that when customers make contact, the company cannot automatically see their personal information, such as their name or phone number unless the person does not choose to share them for appointments or deliveries.<\/p>\n

(It is important to note at this point that only Apple devices with iOS 11.3 or later and macOS 10.13.4 or later will support Business Chat.)<\/p>\n

\"Digit<\/p>\n

<\/h2>\n

 <\/p>\n

How does Business Chat work?<\/strong><\/h2>\n

Business Chat is a service that allows your organization to communicate directly with your customers through your Messaging Service Provider (MSP) using the Messages app.<\/p>\n

To understand this better, let's analyze the illustration below<\/strong>
\nStep 1:<\/strong> A customer uses their Messages app to communicate with a business.
\nStep 2:<\/strong> This message is routed through the Apple Business Chat service (a service used by Apple Business Chat) to a company's messaging service provider (such as Freshchat, which aggregates all messages and allows your agents to reply to messages from their consoles. clients)<\/p>\n

\"How<\/p>\n

As you can see from the image above, an MSP is required to connect your company to the Business Chat service. An MSP helps streamline conversations with customers in a single view so agents avoid missing chats, avoid picking up tickets that another agent is working on, and performance can be easily monitored on an individual and team basis . As one of the few Apple-approved MSPs, Freshchat is one of the few players on the market that allows your agents to reply to messages received from the Messages app (via Business Chat), Facebook Messenger, Whatsapp, and Line Messenger.<\/p>\n

\"Messaging<\/p>\n

<\/h2>\n

As a company, where do I start?<\/strong><\/h2>\n

To start communicating with your customers via Business Chat, you need to go through an application process, which we'll cover in the next section. However, before you get started with Business Chat, make sure you have the following two things in place, so you don't have to come back when you're in the middle of the sign-up process.<\/p>\n

1. Assign roles to your team members<\/b>: Before you start registering your organization, assign the following roles to team members. It is recommended that you have more than one team member for each role. Each assigned team member must have an Apple ID using your organization's email.<\/p>\n