{"id":35652,"date":"2025-07-31T14:21:32","date_gmt":"2025-07-31T12:21:32","guid":{"rendered":"https:\/\/sendapp.live\/?p=35652"},"modified":"2025-08-02T15:24:09","modified_gmt":"2025-08-02T13:24:09","slug":"for-10-cents-you-can-suffer-enormous-damage-to-your-image-how-to-prevent-it-with-sendapp","status":"publish","type":"post","link":"https:\/\/sendapp.live\/en\/2025\/07\/31\/per-10-centesimi-puoi-subire-un-danno-dimmagine-enorme-come-prevenirlo-con-sendapp\/","title":{"rendered":"For 10 cents, you can suffer enormous damage to your reputation: how to prevent it with SendApp"},"content":{"rendered":"<h1>For 10 cents, you can suffer enormous damage to your reputation: how to prevent it with SendApp<\/h1>\n<div id=\"attachment_35719\" style=\"width: 1034px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" decoding=\"async\" aria-describedby=\"caption-attachment-35719\" class=\"size-full wp-image-35719\" src=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/08\/unexpected-checkout-surprise-bakery.jpg\" alt=\"A man in a bakery reacts with shock as he checks his receipt, while another customer captures the moment on his phone.\" width=\"1024\" height=\"1024\" srcset=\"https:\/\/sendapp.live\/wp-content\/uploads\/2025\/08\/unexpected-checkout-surprise-bakery.jpg 1024w, https:\/\/sendapp.live\/wp-content\/uploads\/2025\/08\/unexpected-checkout-surprise-bakery-300x300.jpg 300w, https:\/\/sendapp.live\/wp-content\/uploads\/2025\/08\/unexpected-checkout-surprise-bakery-150x150.jpg 150w, https:\/\/sendapp.live\/wp-content\/uploads\/2025\/08\/unexpected-checkout-surprise-bakery-768x768.jpg 768w, https:\/\/sendapp.live\/wp-content\/uploads\/2025\/08\/unexpected-checkout-surprise-bakery-12x12.jpg 12w, https:\/\/sendapp.live\/wp-content\/uploads\/2025\/08\/unexpected-checkout-surprise-bakery-140x140.jpg 140w, https:\/\/sendapp.live\/wp-content\/uploads\/2025\/08\/unexpected-checkout-surprise-bakery-100x100.jpg 100w, https:\/\/sendapp.live\/wp-content\/uploads\/2025\/08\/unexpected-checkout-surprise-bakery-500x500.jpg 500w, https:\/\/sendapp.live\/wp-content\/uploads\/2025\/08\/unexpected-checkout-surprise-bakery-350x350.jpg 350w, https:\/\/sendapp.live\/wp-content\/uploads\/2025\/08\/unexpected-checkout-surprise-bakery-1000x1000.jpg 1000w, https:\/\/sendapp.live\/wp-content\/uploads\/2025\/08\/unexpected-checkout-surprise-bakery-800x800.jpg 800w, https:\/\/sendapp.live\/wp-content\/uploads\/2025\/08\/unexpected-checkout-surprise-bakery-600x600.jpg 600w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><p id=\"caption-attachment-35719\" class=\"wp-caption-text\">A man in a bakery reacts with shock as he checks his receipt, while another customer captures the moment on his phone.<\/p><\/div>\n<p>A pastry shop asked <strong>0,10 \u20ac<\/strong> to cut a brioche in half.<br \/>\nThe news has become <strong>viral<\/strong>, triggering negative reviews on Google and TripAdvisor and making <strong>drop the score from 4.5 to 3.5<\/strong> in a very short time.<\/p>\n<p>This episode reminds us of something fundamental for any business:<br \/>\n<strong>the problem is not the price, but the customer&#039;s perception.<\/strong><\/p>\n<hr \/>\n<h2>When perception damages the brand<\/h2>\n<p>If the customer feels that your business is \u201csqueezing\u201d him, even for a minimal amount, <strong>the damage to the image is much higher than the immediate gain<\/strong>.<\/p>\n<p>The price does not live alone:<br \/>\n<strong>it&#039;s part of the overall experience you offer.<\/strong><\/p>\n<ul>\n<li>A \u20ac3 brioche isn&#039;t shocking if the place is perceived as high-quality.<\/li>\n<li>But asking \u20ac0.10 for a haircut, without context or clear communication, can turn into a media sensation.<\/li>\n<\/ul>\n<p><strong>The brand is the invisible justification of the price.<\/strong><br \/>\nA strong brand makes your prices natural and uncontroversial.<\/p>\n<hr \/>\n<h2>How SendApp Helps Protect Your Reputation<\/h2>\n<p>Today, customers communicate and make judgments in real time. <strong>A negative review can go viral in a matter of hours.<\/strong>.<br \/>\nFor this reason every company should have <strong>fast and effective customer communication and monitoring tools<\/strong>, like <strong>SendApp<\/strong>.<\/p>\n<p>With <strong>SendApp<\/strong> you can:<\/p>\n<ol>\n<li><strong>Intercept customer perception immediately<\/strong>\n<ul>\n<li>Get instant feedback via <strong>Automated WhatsApp<\/strong>.<\/li>\n<li>Get quick alerts about bad experiences before they hit Google or TripAdvisor.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Building a relationship of trust<\/strong>\n<ul>\n<li>Send personalized messages, dedicated offers, and transactional notifications.<\/li>\n<li>Show customer care and strengthen positive brand perception.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Managing communication strategically<\/strong>\n<ul>\n<li><strong>SendApp Cloud<\/strong> for seamless, automatic transactional sending.<\/li>\n<li><strong>SendApp Desktop<\/strong> for campaigns targeted at existing customers.<\/li>\n<li><strong>SendApp Official (API Meta)<\/strong> for mass and certified mailings to new contacts.<\/li>\n<li><strong>SendApp Agent<\/strong> to manage customer support in real time.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr \/>\n<h2>Experience before price<\/h2>\n<p>The <strong>conversational marketing via WhatsApp<\/strong>, supported by SendApp, allows you to:<\/p>\n<ul>\n<li>Tell <strong>Who are you<\/strong> is <strong>because your prices have value<\/strong><\/li>\n<li><strong>Preparing the client<\/strong> before entering the premises or receiving the product<\/li>\n<li><strong>Transforming potentially negative reviews<\/strong> on occasions of dialogue and loyalty<\/li>\n<\/ul>\n<p>When the customer perceives <strong>history, quality and consistency<\/strong>, the price is no longer the protagonist:<br \/>\n<strong>experience justifies it.<\/strong><\/p>\n<hr \/>\n<h3>Do you want to avoid reputational crises and strengthen your brand?<\/h3>\n<p>With <strong>SendApp<\/strong> You can combine marketing, customer care, and review management into a single workflow.<\/p>\n<ul>\n<li><strong>Real-time review management<\/strong><\/li>\n<li><strong>WhatsApp Automations for Feedback and Alerts<\/strong><\/li>\n<li><strong>Marketing tools to build customer loyalty<\/strong><\/li>\n<\/ul>\n<p>\ud83c\udf10 Find out more: <a href=\"https:\/\/sendapp.live\/en\/\">https:\/\/sendapp.live<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Preventing image damage with SendApp: effective strategies.<\/p>","protected":false},"author":1,"featured_media":35719,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_daim_seo_power":"1000","_daim_enable_ail":"1","footnotes":""},"categories":[4188],"tags":[],"class_list":{"0":"post-35652","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-marketing"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Per 10 centesimi puoi subire un danno d\u2019immagine enorme: come prevenirlo con SendApp<\/title>\n<meta name=\"description\" content=\"Una pasticceria ha chiesto 0,10 \u20ac per tagliare a met\u00e0 una brioche.La notizia \u00e8 diventata virale, scatenando recensioni negative su Google e TripAdvisor e facendo crollare il punteggio da 4,5 a 3,5 in pochissimo tempo.\" \/>\n<meta name=\"robots\" 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