{"id":19710,"date":"2021-02-26T11:06:50","date_gmt":"2021-02-26T10:06:50","guid":{"rendered":"https:\/\/sendapp.live\/?p=19710"},"modified":"2021-02-26T11:09:39","modified_gmt":"2021-02-26T10:09:39","slug":"razones-empezar-con-mensajeria-estrategia-sendapp","status":"publish","type":"post","link":"https:\/\/sendapp.live\/es\/2021\/02\/26\/reasons-start-with-messaging-strategy-sendapp\/","title":{"rendered":"\u00a17 razones por las que comenzar con una conversaci\u00f3n de mensajer\u00eda hoy!"},"content":{"rendered":"<p><i>entregando\u00a0<\/i><b><i>excelente experiencia del cliente<\/i><\/b><i> para prospectos y clientes? no llames \u00a1Mensaje! Comience agregando canales conversacionales en su recorrido digital del cliente: <a href=\"https:\/\/whatsapp.com\">WhatsApp<\/a>, SMS, Facebook Messenger, Apple Business Chat, WeChat, ... <\/i><i>Aqu\u00ed est\u00e1n\u00a0<\/i><b><i>7 razones<\/i><\/b><i> para iniciar la conversaci\u00f3n de mensajes de inmediato!\u00a0<\/i><\/p>\n<h4><b>1. Tus clientes quieren enviarte un mensaje<\/b><\/h4>\n<p><i>\u00bfNo estamos todos cansados de hacer cola para el servicio?<\/i>\u00a0Con diferentes aplicaciones de mensajer\u00eda ingresando a nuestro mundo, &#039;<i>generaci\u00f3n muda<\/i>&#039;nace: una generaci\u00f3n m\u00e1s joven que ama la mensajer\u00eda y las redes sociales para interactuar. \u00a1Y ellos tambi\u00e9n quieren comenzar a enviar mensajes a su empresa!<\/p>\n<h4><b>2. Cree un viaje de cliente digital fluido\u00a0<\/b><\/h4>\n<p>Con\u00e9ctese con sus clientes al comienzo de su recorrido como cliente. Configure la mensajer\u00eda como parte de su estrategia comercial y util\u00edcela en sus diferentes departamentos. \u00a1Deje que el marketing, las ventas y el soporte trabajen juntos sin problemas para crear m\u00e1s fan\u00e1ticos y, por lo tanto, m\u00e1s clientes!<\/p>\n<h4><b>3. Puntaje de esfuerzo del cliente de Gartner<\/b><b>\u00a0<\/b><\/h4>\n<p>Seg\u00fan Gartner, reducir el esfuerzo del cliente puede generar interacciones de mayor calidad y costos m\u00e1s bajos. Por lo tanto, las empresas que ofrecen soporte a trav\u00e9s de mensajes ver\u00e1n mejores puntajes de NPS, un aumento en las tasas de recompra y una mayor retenci\u00f3n de empleados. Comenzando con la conversaci\u00f3n de mensajer\u00eda, seleccione la estrategia de canal de mensajer\u00eda as\u00edncrona es<b>\u00a0al menos 3\u00a0<\/b><b>veces mejor<\/b>\u00a0que usar los canales de voz tradicionales:<\/p>\n<h4><b>4. Es mejor para tu cliente<\/b><\/h4>\n<p><b>\u00a0<\/b>Los clientes pueden comunicarse contigo a trav\u00e9s de sus canales preferidos, pueden enviarte y relajarse sin tener que esperar en espera. Siempre est\u00e1s disponible: en cualquier lugar, en cualquier momento. Como resultado, el uso de la conversaci\u00f3n de mensajes aumentar\u00e1 su puntaje de promotor neto con 30% en el contrato cuando usa canales de voz tradicionales.<\/p>\n<h4><b>5. Mejor para su empleado<\/b><\/h4>\n<p>Con la plataforma adecuada, las reglas de enrutamiento autom\u00e1tico y la priorizaci\u00f3n de mensajes son posibles y el trabajo conjunto con otros agentes y bots se puede realizar sin problemas. Por lo tanto, los agentes se estresar\u00e1n menos y podr\u00e1n concentrarse en brindarles a sus clientes una experiencia sin esfuerzo. La retenci\u00f3n de empleados aumentar\u00e1 con 15-20%, lo que resultar\u00e1 en menos costos de capacitaci\u00f3n y contrataci\u00f3n.<\/p>\n<h4><b>6. Mejor para tu bolsillo<\/b><\/h4>\n<p>La mensajer\u00eda le ahorrar\u00e1 al menos 30% en costos operativos. Al establecer objetivos basados en SLA, tener una mayor productividad y usar integraciones perfectas, su ROI aumentar\u00e1 significativamente.<\/p>\n<h4><b>7. Es perfecto para el servicio de atenci\u00f3n al cliente basado en SLA\u00a0<\/b><\/h4>\n<p>Los canales digitales fueron calificados como los m\u00e1s adecuados para el servicio al cliente basado en SLA B2C en 2020. La productividad y la eficiencia del equipo se pueden administrar y medir f\u00e1cilmente con la mensajer\u00eda.<\/p>\n<p>\u00bfEst\u00e1s listo para iniciar la conversaci\u00f3n con tus clientes?<\/p>\n<p>Prueba SendApp. Es un remitente perfecto de mensajes de WhatsApp. As\u00ed us\u00e1ndolo puedes estar en contacto con todos tus clientes.<\/p>\n<p><a href=\"https:\/\/sendapp.live\/en\/\"><strong>Pruebalo ahora<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>\u00bfBuscas una excelente experiencia de cliente para clientes potenciales y clientes? \u00a1No llames! \u00a1Env\u00eda un mensaje! Empieza por incorporar canales conversacionales a tu experiencia digital: WhatsApp, SMS, Facebook Messenger, Apple Business Chat, WeChat\u2026 Aqu\u00ed\u2026<\/p>","protected":false},"author":22,"featured_media":19711,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_daim_seo_power":"","_daim_enable_ail":"","footnotes":""},"categories":[883,19],"tags":[54,2576,119,2575,2554,2561,30,2545,2568,2577,25],"class_list":{"0":"post-19710","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-messenger","8":"category-whatsapp","9":"tag-rendi-i-messaggi-piu-attraenti-con-sendapp","10":"tag-conversation","11":"tag-come-inviare-messaggi-che-si-autodistruggono-su-whatsapp","12":"tag-messaging","13":"tag-send","14":"tag-send-message","15":"tag-sendapp","16":"tag-sendapp-business","17":"tag-sender","18":"tag-strategy","19":"tag-whatsapp"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>7 reasons why to start with a messaging conversation today!<\/title>\n<meta name=\"description\" content=\"Delivering\u00a0excellent customer experience for prospects and customers? 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