{"id":16963,"date":"2020-07-22T11:28:13","date_gmt":"2020-07-22T09:28:13","guid":{"rendered":"https:\/\/sendapp.live\/?p=16963"},"modified":"2020-07-23T14:01:40","modified_gmt":"2020-07-23T12:01:40","slug":"appels-video-avantages-pour-les-entreprises","status":"publish","type":"post","link":"https:\/\/sendapp.live\/fr\/2020\/07\/22\/videochiamate-vantaggi-per-le-aziende\/","title":{"rendered":"Les appels vid\u00e9o, des avantages pour les entreprises"},"content":{"rendered":"<p>Suite au livre blanc de Sinch sur les appels vid\u00e9o, o\u00f9 leurs recherches principales avec OnePoll ont r\u00e9v\u00e9l\u00e9 que les entreprises commencent \u00e0 tirer parti de <a href=\"https:\/\/sendapp.live\/fr\/2020\/07\/22\/appels-video-pour-les-soins-de-sante\/\" target=\"_blank\" rel=\"noopener noreferrer\">appel vid\u00e9o<\/a>Voici les 5 principales raisons pour lesquelles les appels vid\u00e9o sont la solution id\u00e9ale pour ceux qui souhaitent garder une longueur d\u2019avance.<\/p>\n<h2>Pr\u00e8s de 40% de consommateurs interagiraient avec une entreprise par appel vid\u00e9o s&#039;ils en avaient l&#039;occasion.<\/h2>\n<p>En tant qu&#039;entreprise, vous souhaitez r\u00e9pondre aux attentes de vos clients, et ceux-ci souhaitent aujourd&#039;hui pouvoir communiquer efficacement avec les marques. D&#039;ailleurs, un consommateur sur trois interrog\u00e9 a d\u00e9j\u00e0 interagi avec une marque par appel vid\u00e9o\u00a0; ce moyen de communication est de plus en plus courant, notamment pour r\u00e9soudre des probl\u00e8mes simples ou simplement obtenir des conseils.<\/p>\n<h2>Plus de 70% d&#039;entreprises pensent que les appels vid\u00e9o ont le potentiel d&#039;am\u00e9liorer le service client et de le rendre plus accessible<\/h2>\n<p>Le client a toujours raison, n&#039;est-ce pas\u00a0? Pour am\u00e9liorer l&#039;exp\u00e9rience client, toutes les entreprises devraient s&#039;asseoir et \u00e9couter, au risque de perdre des clients. Aujourd&#039;hui, les entreprises doivent \u00eatre plus accessibles et cesser de se cacher derri\u00e8re d&#039;immenses centres d&#039;appels impersonnels. Il est temps de parler directement aux clients, et lorsque cela n&#039;est pas possible en personne, les appels vid\u00e9o sont la meilleure solution.<\/p>\n<h2>Les entreprises estiment que les appels vid\u00e9o pourraient r\u00e9duire les co\u00fbts du 50%<\/h2>\n<p>En plus de r\u00e9duire les frais g\u00e9n\u00e9raux tels que les co\u00fbts \u00e9lev\u00e9s des t\u00e9l\u00e9phones portables et internationaux, les appels vid\u00e9o peuvent \u00e9galement r\u00e9duire le temps perdu en raison de rendez-vous manqu\u00e9s ou oubli\u00e9s, tout en offrant la possibilit\u00e9 de r\u00e9duire les frais de d\u00e9placement professionnel tels que les vols, les h\u00f4tels, etc., permettant aux coll\u00e8gues du monde entier de se rencontrer sans m\u00eame quitter le bureau.<\/p>\n<h2>Pr\u00e8s de 25% des clients interrog\u00e9s envisageraient de changer de banque ou de m\u00e9decin proposant des appels vid\u00e9o en tant que service.<\/h2>\n<p>Personne ne souhaite que ses clients partent chez la concurrence. Vous avez travaill\u00e9 dur pour gagner ces clients, alors vous voulez les fid\u00e9liser. Un moyen s\u00fbr d&#039;y parvenir est de vous assurer qu&#039;ils sont satisfaits. Susciter l&#039;int\u00e9r\u00eat des clients technophiles en leur proposant des appels vid\u00e9o peut \u00eatre un frein pour certains, surtout ceux qui ont un compte. <a href=\"https:\/\/en.wikipedia.org\/wiki\/Millennials\" target=\"_blank\" rel=\"noopener noreferrer\">Mill\u00e9naire<\/a>, dont les marques s&#039;attendent \u00e0 proposer des appels vid\u00e9o.<\/p>\n<h2>81% des clients ayant interagi avec une entreprise via des appels vid\u00e9o estiment que l&#039;exp\u00e9rience a \u00e9t\u00e9 positive<\/h2>\n<p>Si vous souhaitez que vos clients aient une opinion positive de votre marque, ajoutez les appels vid\u00e9o \u00e0 votre arsenal de moyens de communication. Tout le monde appr\u00e9cie une bonne exp\u00e9rience avec une entreprise\u00a0; cela procure un sentiment de bien-\u00eatre, donne envie de partager votre exp\u00e9rience avec vos proches et augmente vos chances de recommander leurs services la prochaine fois que quelqu&#039;un vous le demandera.<\/p>","protected":false},"excerpt":{"rendered":"<p>Suite au livre blanc de Sinch sur les appels vid\u00e9o, o\u00f9 leurs recherches principales avec OnePoll ont identifi\u00e9 que les entreprises commencent \u00e0 tirer parti des appels vid\u00e9o, voici les\u2026<\/p>","protected":false},"author":22,"featured_media":16964,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_daim_seo_power":"","_daim_enable_ail":"","footnotes":""},"categories":[1343],"tags":[63,32,874,53,49,833,28,855,885,31,892,46,119,58,45,41,125],"class_list":{"0":"post-16963","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-mobile","8":"tag-allarme-per-whatsapp","9":"tag-android","10":"tag-app","11":"tag-archivia-chat-whatsapp","12":"tag-come-inviare-messaggi-che-si-autodistruggono-su-whatsapp-e-possibile-inviare-messaggi-whatsapp-che-si-autodistruggono-dopo-24-ore-utilizzando-funzione","13":"tag-how-to-set-up-auto-reply-for-whatsapp-guide-for-2020","14":"tag-backup","15":"tag-blog","16":"tag-bot","17":"tag-free-whatsapp-bulk-sender","18":"tag-business","19":"tag-come-leggere-i-messaggi-eliminati","20":"tag-come-inviare-messaggi-che-si-autodistruggono-su-whatsapp","21":"tag-messaggi-che-si-autodistruggono","22":"tag-messaggi-whatsapp-eliminati","23":"tag-spiare-whatsapp","24":"tag-whatsapp-web"},"yoast_head":"<!-- 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