{"id":20118,"date":"2021-03-22T12:50:44","date_gmt":"2021-03-22T11:50:44","guid":{"rendered":"https:\/\/sendapp.live\/?p=20118"},"modified":"2021-03-22T12:50:44","modified_gmt":"2021-03-22T11:50:44","slug":"15-idees-interessantes-de-chatbot-pour-2021","status":"publish","type":"post","link":"https:\/\/sendapp.live\/fr\/2021\/03\/22\/15-interesting-chatbot-ideas-for-2021\/","title":{"rendered":"15 id\u00e9es int\u00e9ressantes de chatbot pour 2021"},"content":{"rendered":"<p><strong>Id\u00e9es de chatbot pour chaque processus m\u00e9tier - 15 id\u00e9es de chatbot int\u00e9ressantes pour 2021<\/strong><\/p>\n<p>\u00c0 l&#039;\u00e8re de la technologie en \u00e9volution rapide et des connexions instantan\u00e9es, les chatbots deviennent essentiels pour les entreprises. Initialement introduits pour interagir avec les clients, les chatbots remplissent d\u00e9sormais un certain nombre de fonctions essentielles, de la g\u00e9n\u00e9ration de prospects et des ventes \u00e0 la rationalisation des processus RH.<\/p>\n<p>Techniquement, un\u00a0<a href=\"https:\/\/www.freshworks.com\/live-chat-software\/chatbots\/what-is-a-chatbot\/\">chatbots\u00a0<\/a>est une application logicielle bas\u00e9e sur l&#039;intelligence artificielle qui simule des conversations de type humain avec de vrais humains. Que ce soit via des applications textuelles ou vocales, les chatbots s&#039;int\u00e8grent facilement dans des applications de messagerie comme Facebook Messenger ou WhatsApp en plus des sites Web. Cependant, les chatbots IA contemporains se sont adapt\u00e9s pour \u00eatre bien plus qu&#039;un outil de communication. Id\u00e9es de chatbots pour 2021.<\/p>\n<p>Les recherches sugg\u00e8rent que d&#039;ici 2022, les chatbots pourraient aider les entreprises \u00e0 \u00e9conomiser jusqu&#039;\u00e0\u00a0<a href=\"https:\/\/www.juniperresearch.com\/new-trending\/analystxpress\/july-2017\/chatbot-conversations-to-deliver-8bn-cost-saving\">$8 milliards<\/a>\u00a0annuellement. Dans les secteurs o\u00f9 l&#039;interaction client \u00e0 volume \u00e9lev\u00e9 constitue le c\u0153ur de l&#039;activit\u00e9, comme la sant\u00e9, la banque et l&#039;assurance, les chatbots IA changent la donne. Ils<a href=\"https:\/\/www.ibm.com\/blogs\/watson\/2017\/05\/chatbots-customer-service-will-help-businesses-save-8-billion-per-year\/\">\u00a0gain de plus de 4 minutes en moyenne pour une demande client<\/a>\u00a0par rapport aux centres d&#039;appels, avec des taux de r\u00e9ussite par interaction qui augmentent de jour en jour.<\/p>\n<p>Alors que la technologie des chatbots continue d&#039;\u00e9voluer et que diff\u00e9rents types de chatbots apparaissent sur le march\u00e9, les experts pr\u00e9disent que leurs applications deviendront plus sophistiqu\u00e9es.<\/p>\n<h2><b>Id\u00e9es int\u00e9ressantes de chatbots pour votre entreprise en 2021<\/b><\/h2>\n<p>\u00c9tant donn\u00e9 que les applications de bot sont si diverses et se d\u00e9veloppent chaque ann\u00e9e, nous avons rassembl\u00e9 15 id\u00e9es de chatbots int\u00e9ressantes \u00e0 exp\u00e9rimenter avec les chatbots en 2021.<\/p>\n<h3><b>1. Robots du service client\u00a0<\/b><\/h3>\n<p>L&#039;utilisation de chatbots pour fournir un service client est l&#039;une des utilisations les plus r\u00e9pandues de cette technologie. Les chatbots IA peuvent entreprendre un \u00e9ventail de t\u00e2ches, du libre-service \u00e0 la r\u00e9ponse aux FAQ comme \u00ab\u00a0Qu&#039;est-ce que ce produit\u00a0?\u00a0\u00bb ou &quot;Quel est le prix\u00a0?&quot; imm\u00e9diatement. Id\u00e9es de chatbot pour 2021. Une \u00e9tude de\u00a0<a href=\"https:\/\/blog.ubisend.com\/optimise-chatbots\/chatbot-statistics\">navigateur d&#039;esprit<\/a>\u00a0ont constat\u00e9 que 95% des consommateurs pensaient que le service client serait le plus grand b\u00e9n\u00e9ficiaire des chatbots.\u00a0<a href=\"https:\/\/sendapp.live\/en\/product\/sendapp-business-whatsapp-massive-message-sending-campaign\/\">Chatbots du service client<\/a>\u00a0peut \u00eatre:<\/p>\n<ul>\n<li><b>Welcome Bots\u00a0: tous les clients ne sont pas \u00e0 l&#039;aise pour engager une conversation, donc \u00eatre proactif sur ce front peut vous d\u00e9marquer. Le service de messagerie d&#039;un bot de bienvenue peut \u00eatre install\u00e9 sur votre page d&#039;accueil ou sur d&#039;autres pages \u00e0 fort trafic pour un engagement efficace.\u00a0<\/b><\/li>\n<\/ul>\n<ul>\n<li><strong>Robots de r\u00e9solution\u00a0:<\/strong>\u00a0Les chatbots peuvent r\u00e9pondre\u00a0<a href=\"https:\/\/www.ibm.com\/blogs\/watson\/2017\/10\/how-chatbots-reduce-customer-service-costs-by-30-percent\/\">80%<\/a>\u00a0des requ\u00eates des clients. Installez un bot de r\u00e9solution pour r\u00e9pondre aux FAQ et r\u00e9soudre les demandes plus rapidement que jamais.<\/li>\n<\/ul>\n<ul>\n<li><strong>Robots de navigation\u00a0:<\/strong>\u00a0La plupart des clients aiment \u00eatre autonomes. Au lieu de contacter un agent, permettez aux clients de trouver eux-m\u00eames des produits ou des listes de prix \u00e0 l&#039;aide de robots de navigation.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-4214\" src=\"https:\/\/blog-assets.freshworks.com\/live-chat-software\/wp-content\/uploads\/2020\/12\/10194247\/1499063198mockup_interaction_ecommerce.gif\" alt=\"Id\u00e9es de chatbot informatif\" width=\"276\" height=\"484\" \/><\/p>\n<p>SendApp permet de d\u00e9finir des r\u00e9ponses automatiques \u00e0 toutes les questions g\u00e9n\u00e9rales.<\/p>\n<p><a href=\"https:\/\/sendapp.live\/en\/\">Essayez-le maintenant<\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>Id\u00e9es de chatbots pour chaque processus m\u00e9tier \u2013 15 id\u00e9es int\u00e9ressantes pour 2021. \u00c0 l&#039;\u00e8re de l&#039;\u00e9volution rapide des technologies et des connexions instantan\u00e9es, les chatbots deviennent essentiels pour les entreprises. Initialement introduits\u2026<\/p>","protected":false},"author":22,"featured_media":20119,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_daim_seo_power":"","_daim_enable_ail":"","footnotes":""},"categories":[2538,19],"tags":[2736,2735,2734,892,891,2737,30,2545,2693,2566,25],"class_list":{"0":"post-20118","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-news","8":"category-whatsapp","9":"tag-answer","10":"tag-auto","11":"tag-autoanswer","12":"tag-business","13":"tag-chatbot","14":"tag-reply","15":"tag-sendapp","16":"tag-sendapp-business","17":"tag-sendapp-connect","18":"tag-support","19":"tag-whatsapp"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>15 Interesting Chatbot Ideas for 2021<\/title>\n<meta name=\"description\" content=\"Chatbot ideas for every business process - 15 Interesting Chatbot Ideas for 2021. 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