{"id":19710,"date":"2021-02-26T11:06:50","date_gmt":"2021-02-26T10:06:50","guid":{"rendered":"https:\/\/sendapp.live\/?p=19710"},"modified":"2021-02-26T11:09:39","modified_gmt":"2021-02-26T10:09:39","slug":"razoes-comecar-com-mensagens-estrategia-sendapp","status":"publish","type":"post","link":"https:\/\/sendapp.live\/pt\/2021\/02\/26\/reasons-start-with-messaging-strategy-sendapp\/","title":{"rendered":"7 raz\u00f5es para come\u00e7ar uma conversa de mensagens hoje!"},"content":{"rendered":"

Entregando\u00a0<\/i>excelente experi\u00eancia do cliente<\/i><\/b> para prospects e clientes? N\u00e3o ligue. Mensagem! Comece adicionando canais de conversa\u00e7\u00e3o \u00e0 sua jornada digital do cliente: WhatsApp<\/a>, SMS, Facebook Messenger, Apple Business Chat, WeChat, ... <\/i>Aqui est\u00e3o\u00a0<\/i>7 raz\u00f5es<\/i><\/b> para iniciar a conversa de mensagens imediatamente!\u00a0<\/i><\/p>\n

1. Seus clientes querem enviar mensagens para voc\u00ea<\/b><\/h4>\n

N\u00e3o estamos todos cansados de fazer fila para atendimento?<\/i>\u00a0Com diferentes aplicativos de mensagens entrando em nosso mundo, 'gera\u00e7\u00e3o muda<\/i>'nasce: uma gera\u00e7\u00e3o mais jovem que adora mensagens e m\u00eddias sociais para interagir. E eles querem come\u00e7ar a enviar mensagens com sua empresa tamb\u00e9m!<\/p>\n

2. Crie uma jornada do cliente digital perfeita\u00a0<\/b><\/h4>\n

Conecte-se com seus clientes no in\u00edcio da jornada do cliente. Configure as mensagens como parte de sua estrat\u00e9gia de neg\u00f3cios e use-as em seus diferentes departamentos. Deixe o marketing, as vendas e o suporte trabalharem juntos para criar mais f\u00e3s e, portanto, mais clientes!<\/p>\n

3. Pontua\u00e7\u00e3o de Esfor\u00e7o do Cliente do Gartner<\/b>\u00a0<\/b><\/h4>\n

De acordo com o Gartner, reduzir o esfor\u00e7o do cliente pode proporcionar intera\u00e7\u00f5es de maior qualidade e custos mais baixos. As empresas que oferecem suporte por meio de mensagens ver\u00e3o, portanto, melhores pontua\u00e7\u00f5es de NPS, um aumento nas taxas de recompra e maior reten\u00e7\u00e3o de funcion\u00e1rios. Come\u00e7ando com a conversa de mensagens, a estrat\u00e9gia de canal de mensagens ass\u00edncrona \u00e9\u00a0pelo menos 3\u00a0<\/b>vezes melhor<\/b>\u00a0do que usar canais de voz tradicionais:<\/p>\n

4. \u00c9 melhor para o seu cliente<\/b><\/h4>\n

\u00a0<\/b>Os clientes podem entrar em contato com voc\u00ea atrav\u00e9s de seus canais preferidos, eles podem te enviar e relaxar sem ter que esperar em espera. Voc\u00ea est\u00e1 sempre dispon\u00edvel: em qualquer lugar, a qualquer hora. Como resultado, o uso de conversas por mensagens aumentar\u00e1 seu Net Promoter Score com 30% em contrato com o uso de canais de voz tradicionais.<\/p>\n

5. Melhor para o seu funcion\u00e1rio<\/b><\/h4>\n

Com a plataforma certa, regras de roteamento autom\u00e1tico e prioriza\u00e7\u00e3o de mensagens s\u00e3o poss\u00edveis e o trabalho em conjunto com outros agentes e bots pode ser feito sem problemas. Portanto, os agentes se estressar\u00e3o menos e poder\u00e3o se concentrar em oferecer aos seus clientes uma experi\u00eancia sem esfor\u00e7o. A reten\u00e7\u00e3o de funcion\u00e1rios aumentar\u00e1 com o 15-20%, resultando em menos custos de treinamento e contrata\u00e7\u00e3o.<\/p>\n

6. Melhor para sua carteira<\/b><\/h4>\n

O envio de mensagens economizar\u00e1 pelo menos 30% em custos operacionais. Ao definir metas baseadas em SLA, aumentar a produtividade e usar integra\u00e7\u00f5es perfeitas, seu ROI aumentar\u00e1 significativamente.<\/p>\n

7. \u00c9 perfeito para atendimento ao cliente baseado em SLA\u00a0<\/b><\/h4>\n

Os canais digitais foram classificados como os mais adequados para o atendimento ao cliente B2C baseado em SLA em 2020. A produtividade e a efici\u00eancia da equipe podem ser gerenciadas e medidas facilmente com mensagens.<\/p>\n

Voc\u00ea est\u00e1 pronto para iniciar a conversa com seus clientes?<\/p>\n

Experimente o SendApp. \u00c9 um remetente de mensagem whatsapp perfeito. Assim, com ele voc\u00ea pode estar em contato com todos os seus clientes.<\/p>\n

Tente agora<\/strong><\/a><\/p>\n

 <\/p>","protected":false},"excerpt":{"rendered":"

Quer proporcionar uma excelente experi\u00eancia para clientes em potencial e clientes? N\u00e3o ligue. Mande uma mensagem! Comece adicionando canais de conversa\u00e7\u00e3o \u00e0 sua jornada digital do cliente: WhatsApp, SMS, Facebook Messenger, Apple Business Chat, WeChat... Aqui...<\/p>","protected":false},"author":22,"featured_media":19711,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_daim_seo_power":"","_daim_enable_ail":"","footnotes":""},"categories":[883,19],"tags":[54,2576,119,2575,2554,2561,30,2545,2568,2577,25],"class_list":{"0":"post-19710","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-messenger","8":"category-whatsapp","9":"tag-rendi-i-messaggi-piu-attraenti-con-sendapp","10":"tag-conversation","11":"tag-come-inviare-messaggi-che-si-autodistruggono-su-whatsapp","12":"tag-messaging","13":"tag-send","14":"tag-send-message","15":"tag-sendapp","16":"tag-sendapp-business","17":"tag-sender","18":"tag-strategy","19":"tag-whatsapp"},"yoast_head":"\n7 reasons why to start with a messaging conversation today!<\/title>\n<meta name=\"description\" content=\"Delivering\u00a0excellent customer experience for prospects and customers? 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