Avoid being banned on SendApp. Help anti-spam for secure chat
In this article, we will discuss how to avoid banning on SendApp. This should be one of your first targets if you want to use chat to communicate with your customers. Suspension of your account is the worst thing that can happen to your marketing on SendApp, especially if it is due to spam.
You then find yourself with a blocked number, which is a big problem if you use chat for your business. You have suffered a loss of reputation from your contacts. You have to start from scratch, losing everything you had built up to that point. Or, you might be able to recover your account, but it would still be at risk of further restrictions.
As you can see, the damage caused by account suspension is significant. That's why it is critical to secure yourself before you risk being locked out.
If you have just had your SendApp account suspended and would like to request your number to be reactivated, check out the article dedicated to this. If not, roll it down to get six useful tips on how to use chat the right way and minimize the risk of blocking.
1. Write in an authorized and consensual manner: Be sure to write to recipients who know you, have authorized contact, and expect a message from you.
2. Have your number saved to avoid banning: You can ask your recipients to save your number, send your vcf (Visit Card Form) in chat, or provide a link by which your customers can save your number.
3. Segment your audience: By creating specific messages for different segments of your audience, you can avoid sending generic and irrelevant messages to a portion of your contacts.
4. Allow unsubscription: You need to give your recipients the opportunity to unsubscribe from your mailings. This could be for those who want to discontinue communication or those who prefer to delete their number from your mailing list.
5. Know the policies to avoid banning: You should know that not all bans result from spamming activity. Sometimes SendApp account suspension results from non-compliance with the application's rules.
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When managing your business profile on SendApp, pay attention to your business description, profile picture, and catalog. If you refer products or services that violate SendApp Business rules, you may risk having your account suspended. It is therefore important to check on the official SendApp Business rules page that your business complies with the established rules. Some industries, such as dietary supplements, contact lenses, or energy drinks, may be in violation of SendApp's policies. If your business falls into these at-risk industries, you have two choices:
1. Avoid referring to "forbidden" content or terms in exposed areas of your account, such as your company profile, business description, image, and catalog.
2. Switch to the "standard" version of SendApp.
Maintain an appropriate sending frequency. It is important to send messages tailored to your customers' interests, focusing on quality rather than quantity. Send a balanced number of messages: too many could be annoying, too few could lead to being forgotten by your customers.
A practical example: if you run a beach resort, you may want to communicate more frequently with customers during the vacation period, and then limit yourself to a few annual messages to maintain a cordial relationship.
By following these guidelines, you can build stable and beneficial relationships with your SendApp contacts. After applying these principles, you can consider using multiple sending tools, such as Broadcast Lists, or Enterprise Providers with official APIs.
If you would like to learn more about how to improve your company's communication through SendApp, we invite you to participate in our test: a quick chat where you can explain your needs regarding SendApp. You will receive a video in the chat with suggestions on how to improve your communication on SendApp.
Are you ready to invest in marketing your company? Do you think you could get better results? We have the solution for you.
