The function of Automatic Disenrollment on Sendapp Desktop allows you to offer your customers an easy and transparent way to unsubscribe from your promotional campaigns. Follow this guide to better configure and use this feature and manage unsubscribes.

1. Enable Automatic Disenrollment.

• Accedi a Sendapp Desktop.
• Clicca sulla ninth icon from above (Disenrollment).
• A destra del campo di ricerca, troverai il tasto Automatic Disenrollment.
• Clicca su Automatic Disenrollment: A window with two main fields will open.

2. Configure Unsubscribe Messages

-Enter the keyword:
• In questo campo, scrivi la parola che i clienti dovranno inviare nella chat per annullare la loro iscrizione.
- Example: unsubscribe me.

-Auto reply:
• Inserisci qui il messaggio di conferma che verrà inviato automaticamente al cliente dopo essersi disiscritto.
- Example: The disenrollment was successful.

3. Tips for Use in Promotional Campaigns.

To make the process transparent and comply with GDPR regulations, we recommend that you include an unsubscribe message in your promotional campaigns. Here is an example to add to the end of your messages:

If you do not wish to receive any more promotional messages, please write "unsubscribe me".
This way, your clients will know how to unsubscribe easily and without complications.

4. Managing Unsubscribed Contacts

Once a customer submits the unsubscribe keyword, he or she will automatically be removed from your active campaign address book. This feature allows you to maintain an organized and compliant management of your contacts.

With the Automatic Disenrollment, Sendapp Desktop helps you ensure respectful and professional interaction with your customers, enhancing their experience and increasing trust in your services.

Activate this feature today to offer increasingly transparent and personalized service!