COMPLETE GUIDE

How to set up and use AI

AI Training — Training Sources

The platform allows you to train AI using various data sources to create a comprehensive and personalized knowledge base.

Available training sources:

URLs of web pages
Free text
PDF Documents
XML Sitemap

You can use specific pages or entire websites as a knowledge base for your chatbot. The AI will process the content and use it to generate accurate, contextualized responses.

Select the type of training

In the configuration section, select the type of training you've configured (URL, PDF, text, or XML sitemap). The system will use the uploaded content to prepare the chatbot for customer questions.

Acquire the Token after training

After completing the training, the system generates a Token specific. This token must be entered in the interface, at the top right, near the API Key field. It is used to connect the training to your SendApp account.

Enter the API Key from your account

To activate AI, get your API Key from your SendApp account. Enter it in the top right interface to enable the artificial intelligence feature.

Test the chatbot in chat

Once setup is complete, ask the chatbot some test questions to test the AI-generated responses. Simulate potential customer inquiries and view the responses directly in the chat.

Edit responses in real time

If the answers aren't exactly what you want, you can easily edit them. Click on three dots To the right of the chatbot's response, edit the text and save. The AI learns immediately the change and will respond in the future with new information.

AI learns from your changes

Once you modify a response, the AI takes it into account for all future interactions. The chatbot continuously improves its accuracy, increasingly adapting to the needs of your business.