Automate Reservations with SendApp
Appointments via SendApp: send automatic messages in the chat This article answers the question of whether it is possible to manage confirmations and reminders for visits and reservations via SendApp. The answer is positive. Let's look at how to integrate SendApp into an appointment management system, discussing the programs, skills, and costs involved.
The importance of an effective management system
You will definitely notice the cost of customers who do not show up or cancel reservations at the last minute. This lack of respect can have a significant impact on restaurants, hair salons, and real estate agencies. Therefore, it is important to have an effective system to manage reservations and avoid unnecessary losses.
Appointment management on SendApp: the differences
There will always be a chance that an appointment will be missed. However, the frequency can be reduced by using online messaging platforms such as SendApp, a preferred choice for 92% of Italians. A system on SendApp offers many advantages including: maximum information in a single message, control of confirmation requests, confirmation of appointment time, and a feeling of professionalism and organization.
Sending software needed
It is important to remember that SendApp does not integrate directly with other digital solutions. SendApp sending software is required. There are two types of software solutions: Business Providers with official SendApp APIs and unofficial sending software. Both systems have their pros and cons, so it is important to carefully consider which option is best for you.
Organizing appointments on SendApp
Once your number is associated with a SendApp sending tool, you are able to create an automatic confirmation system. The specific procedure depends on your starting situation. Consider whether you are creating an appointment management system from scratch, whether you are already using digital programs such as Google Calendar, Calendly, etc., or whether you are working from management software that sends emails and/or messages.
Regardless of your current situation, you can optimize your appointment management system using SendApp. You will connect with your clients in a faster and more efficient way, reducing the likelihood of missed appointments and saving money in the long run.
What you need is simply to connect two elements. Depending on the tools you use, there may be the possibility of a direct connection or the need to use integration software such as Zapier, Pabbly, or Make to transfer the appointment data to the submission program.
Even if you are a simple user of the software, there are two methods of integrating WhatsApp: intervene directly in the program (in which case it is the company that provides you with the system that has to make the necessary changes) or figure out if it is possible to extract the appointment data to turn it into a WhatsApp submission.
You can manage an appointment on WhatsApp in two or three messages: immediate confirmation with data summary, a reminder near the event, and, if you wish, a request for feedback afterwards. With an advanced system, all these messages can be automated and customized.
In the event that an appointment is canceled or rescheduled, it is important that the system handles the unexpected event correctly. In a professional WhatsApp appointment management system, if an appointment is canceled, the client should receive a chat confirmation (possibly with a proposal to reschedule the meeting), and if automatic reminders are provided, they will be deleted from the schedule and not sent.
Some companies offer automated WhatsApp systems, but most of them are Business Provider Bees. This means that managing chat appointments requires removing WhatsApp from your phone. However, there are solutions that allow you to send booking confirmation messages and reminders, allowing you to continue using WhatsApp as usual.
The cost of an automated appointment management system with WhatsApp depends on several factors, including the starting infrastructure, the sending tool, and the work involved in setting up the system.
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