How to register customers in your whatsapp account
How to register customers in your account Whatsapp
The following will apply when the opt-in policy will be updated on July 9, 2020 .
The companies they must get membership before sending proactive notifications to customers. Businesses can opt-in in a variety of ways, both on and off WhatsApp. Ultimately, we want to help people get useful information from the businesses they want to hear from.
Activation methods such as via your website, interactive voice response streams (IVR) or in a WhatsApp thread are acceptable.
Requirements
Companies must comply with the following requirements to get activated:
- Companies must clearly state that a person is opting to receive messages from the company via WhatsApp
- clearly indicate the name of the company from which a person is opting to receive messages
- comply with applicable law
Useful tips
The companies They should continue to optimize the user experience by gaining buy-in. For example, companies should:
- Explicitly call the types of messages to which a person is subscribing (e.g. Delivery updates)
- Avoid sending messages to people too frequently
- Provide instructions on how customers can cancel and honor these requests
- Monitor your quality rating, especially when implementing new activation methods.
High quality maintenance
Conducting high-quality conversations between people and businesses is still a top priority. People can block or report businesses, and our systems will evaluate the limit of Business activities if the company's quality is low over a prolonged period. We may also reactively evaluate a company's opt-in flows, including user feedback, to flag policy violations and develop additional types of applications over time.
