Importance of referrals. Automate the referral process with SMS.
One of the best ways to improve your sales pipeline is to simply ask customers for reviews, referrals, and positive testimonials. Referrals are not only a huge addition to your business, but they're also a great way to get in front of potential leads.
B2B companies with referrals have a 70% higher conversion rate and report a 69% faster close time on sales (Influitive). In a Nielson survey, 80% of Baby Boomers and 85% of Millennials said they trust referral advertising.
Where SendApp can help
Many SendApp customers automate the referral request process. Take the pressure off sales teams after closing a deal and help customer success teams track customer satisfaction. Here are some best practices our team noted among partners:
Before implementing an automated text messaging campaign to request customer referrals, determine the best time to contact customers (eg, morning, one day after service, evening on weekdays, etc.). SendApp customers inform these decisions by examining customer behavior in our analytics dashboard
Ask multiple choice questions that can be answered with a simple number or letter.
Format the questions so you can use them on your website and ask for permission in advance to save the replies, SMS referrals.
Ask if the customer would like to refer someone else to your business
SendApp helps clients launch an automated referral system that works for their team and clients. Whether you want to send automated messages or enable instant email notifications, our team can help. To get started, visit our website is download a demo today.
