Avoid being banned on SendApp. Help anti-spam for secure chat
In this article, we'll discuss how to avoid a ban on SendApp. This should be one of your first targets if you want to use chat to communicate with your customers. A suspension of your account is the worst thing that can happen to your SendApp marketing, especially if it's due to spam.
So, your number is blocked, which is a big problem if you use chat for your business. You've suffered a loss of reputation among your contacts. You have to start over, losing everything you've built up to that point. Alternatively, you might be able to recover your account, but you'd still be at risk of further restrictions.
As you can see, the damage caused by an account suspension is significant. That's why it's crucial to take precautions before you risk being banned.
If you've recently had your SendApp account suspended and would like to request reactivation, please see the dedicated article. Otherwise, scroll down for six helpful tips on how to use chats correctly and minimize the risk of being blocked.
1. Write in an authorized and consensual manner: Be sure to write to recipients who know you, have authorized contact, and expect a message from you.
2. Have your number saved to avoid banning: You can ask your recipients to save your number, send your vcf (Visit Card Form) in chat, or provide a link by which your customers can save your number.
3. Segment your audience: By creating specific messages for different segments of your audience, you can avoid sending generic and irrelevant messages to a portion of your contacts.
4. Allow unsubscription: You should give your recipients the ability to unsubscribe from your emails. This may be for those who want to stop communicating with you or those who prefer to remove their number from your mailing list.
5. Know the policies to avoid bans: You should know that not all bans are caused by spamming. Sometimes, SendApp account suspension is caused by non-compliance with the app's rules.
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When managing your business profile on SendApp, pay attention to your business description, profile image, and catalog. Listing products or services that violate SendApp Business rules may result in your account being suspended. It's therefore important to check the official SendApp Business rules page to ensure your business complies with the established regulations. Certain industries, such as dietary supplements, contact lenses, or energy drinks, may violate SendApp policies. If your business falls into these at-risk sectors, you have two options:
1. Avoid referring to “prohibited” content or terms in exposed areas of your account, such as your business profile, business description, image, and catalog.
2. Switch to the "standard" version of SendApp.
Maintain an appropriate sending frequency. It's important to send personalized messages based on your customers' interests, focusing on quality over quantity. Send a balanced number of messages: too many could be annoying, too few could lead to your customers forgetting you.
A practical example: if you manage a beach resort, you might want to communicate more frequently with guests during the holiday season, and then limit yourself to a few messages annually to maintain a cordial relationship.
By following these guidelines, you can build stable and beneficial relationships with your SendApp contacts. After applying these principles, you can consider using multiple sending tools, such as Broadcast Lists, or Enterprise Providers with official APIs.
If you'd like to learn more about how to improve your company's communications through SendApp, we invite you to participate in our test: a quick chat where you can explain your SendApp needs. You'll receive a video in the chat with tips on how to improve your communications on SendApp.
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