WhatsApp Bookings with AI

WhatsApp Bookings with AI: How SendApp Agent Fills Your Schedule and Updates Google Calendar

Why move bookings to WhatsApp now?

WhatsApp is now the best-performing messaging channel for conversion and response times: various 2024-2025 analyses report open rates close to 98% and average conversion rates between 45% and 60% when using structured interactive flows and templates. This, combined with the fact that over half of responses arrive within a minute, makes WhatsApp ideal for moving users from interest to booking in a single chat.

What SendApp Agent does in practice

SendApp Agent transforms WhatsApp into a 24-hour booking center: it welcomes customers, suggests available slots, records the reservation, and sends confirmations and reminders. All with official interactive messages (lists, buttons, CTAs) approved by the WhatsApp API, reducing friction during the selection process.

The ideal flow of conversational booking

Engagement: the customer writes on WhatsApp; SendApp Agent recognizes the "booking" intent.
Slot proposal: AI shows available time slots with interactive templates (e.g. “Choose day/time”), avoiding digressions and open-ended questions.
He confirms: with a tap, the customer confirms; the AI collects the essential data (name, service, number of people, notes).
Calendar: the event is created on Google Calendar with time, duration, participant and reminder (via WhatsApp).
Pre- and post-visit: automatic reminders, optional map link, cancellation policy, and follow-up for reviews or up-sells.

Why Google Calendar is the right “engine”

Google Calendar provides reliable endpoints for creating and updating events; best practices include careful time zone management and availability control to prevent overbooking. A robust integration should verify available slots before offering them in chat and use Calendar as the "source of truth."

Evolution with MyCards Card AI

With AI Card of MyCards, the experience is further enriched: in addition to being a digital business card with NFC and dynamic QR, Card AI integrates SendApp Agent. This means that with a tap on the phone, the customer not only receives your contacts and materials, but can also make an instant booking on WhatsApp, with AI managing the flow and updating Google Calendar. Additionally, the card becomes a secure and traceable channel for launching WhatsApp Marketing campaigns, with consent collected directly in the chat.

What the market says: why it works

Higher open and conversion rates to email/SMS → more bookings with the same traffic.
Customers who want real-time and native chat: conversational commerce improves the likelihood of closing the deal.
Interactive templates: less typing, more guided choices, fewer errors.

How SendApp Agent Avoids Duplicates

Check availability in real time on Calendar before showing the slots.
Temporary slot block during chat confirmation, then event creation.
Updates and cancellations synchronized: AI recalculates availability and notifies the customer. These patterns are recommended in Calendar integrations to ensure consistency.

Consent & compliance

In chat, SendApp Agent collects the explicit consent for notifications and reminders on WhatsApp with a clear message and confirmation button. template Officials help keep communications compliant and traceable, with opt-out notes in the footer when helpful.

Use cases that drive growth

Professional studios and salons: quick selection of service and duration, automatic reminders.
Catering and events: management of covers/time slots with interactive lists.
Consultations and demos: Send meeting links and informational attachments in the event Calendar.