What is WhatsApp Multi Agent or Multi user?
The multiuser of Whatsapp is the ability to use a WhatsApp account from various devices. This feature is not provided with the app by default; you have to add a complementary service to access it.
Many entrepreneurs and even established companies choose to use unofficial platforms and apps in order to get multi-agent functionality from WhatsApp for free.
Whether it is because it is cheaper or more accessible, this path can lead to some negative consequences for the image of your business.
We explain why here.
Is WhatsApp rolling out a multi-user feature?
The most significant messaging app globally is testing a beta that will allow you to add multi-agent functionality to your account. This results in the ability to use the same WhatsApp account on up to four different devices.
What does this mean for users?
Currently, it is possible to use WhatsApp on a phone and a computer, which is useful for most people (as long as the main phone has a good connection).
However, for companies that use WhatsApp to do business and have multiple customer service reps, this has always been a stumbling block when it came to making their systems more agile and growing their support department.
The new WhatsApp offering in this area is that in addition to being able to connect, the main device on which the app is installed (your mobile phone) does not need an Internet connection to make the WhatsApp Multi User function work.
Great news, right? Real-time synchronization without delays. That's what we've all dreamed of.
How can I start using WhatsApp multi agent?
Unfortunately, no launch date has been announced for this new feature for the time being.
As mentioned at the beginning, although some companies choose to find unofficial apps to perform this function, it is not the best choice if you don't want to put your contacts and line at risk. Whatsapp.
That doesn't mean there's no way to get this feature right now. There is a very simple way to access it: hire Sendapp.
What benefits can you get from using an official integration such as SendApp?
Clearly, you get multi-user functionality without being penalized. But what else?
Import contacts from Whatsapp and other contacts
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