And SendApp changes the way of doing marketing
When you think of travel and accommodations, you probably think of a comfortable bed, a clean bathroom, and a central location. Airbnb has proven that it can be so much more. With its integrated services and experiences, it offers more than just a place to stay: it offers excitement, discovery, authenticity, and memorable moments.
This evolution doesn't just affect travelers: it also affects those who offer hospitality. If today you can offer much more than just four walls, you can also communicate much more than a simple "thank you for choosing our accommodation.".
And that’s where you come in — with SendApp.
Why Airbnb's Transformation Is an Inspiration
Airbnb doesn't sell rooms: it sells experiences. It values authenticity. It allows guests to experience a place like a local, to discover not just neighborhoods, but lifestyles.
This approach has changed expectations: travelers want to feel part of something, they want advice, connections, personalized experiences. In such an emotional and competitive market, trust and personal connection make the difference.
SendApp: the bridge between hospitality and direct communication
SendApp, with its WhatsApp marketing system, lets you turn a one-time customer into an active contact. Imagine being able to:
- welcome guests with a personalized message as soon as they book, with instructions, local advice, and useful numbers;
- send friendly reminders, experience suggestions, special offers exclusively for them;
- ask for feedback after your stay, send offers for future trips, and discounts to return guests.
This way you're not just selling a night: you're selling an experience, a relationship, a trust.
From Content to Contact: A New Marketing Model
Creating content (neighborhood stories, local guides, suggestions for must-do experiences) is helpful. But without a direct communication channel, you risk losing touch.
With SendApp, that channel is there. And with WhatsApp, you have an immediate, user-friendly means. No ignored emails, no newsletters in the spam folder. A direct, personal, fast message.
This type of marketing:
- increases loyalty;
- transform guests into ambassadors (word of mouth, referrals);
- allows you to offer upsells (experiences, extra services, tours, local deals);
- lowers the cost of acquisition compared to traditional ads;
- create a direct audience, outside of any third-party platform.
Why it's important to start today
The hospitality market is increasingly shifting towards personalized service, unique experiences, and authentic storytelling. As Airbnb has done.Lodgify)
Those who are able to communicate with their guests on a daily basis—not just during their stay—gain a real advantage: trust, repeat business, feedback, and organic growth.
SendApp isn't just a tool. It's a channel that gives you the power to manage your guest relationship like a personal brand.
Conclusion
If you want to transform hospitality into a story, an experience, and an ongoing relationship, you can't settle for beautiful photos and perfect descriptions. You need genuine, direct, and personal communication.
SendApp + WhatsApp give you this: your guest becomes a contact, a loyal customer, and a potential ambassador. And you turn your accommodation into a brand.
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