Step 1

Start connection
In SendApp go to Settings → WhatsApp settings and click WhatsApp Setup.

Step 2

Facebook account change
If prompted, confirm the switch to the correct account and click Continued.

Step 3

1. Facebook Login 
   Enter the credentials of the Facebook account that has access to your Business Manager and click Log in.

2. What is the Meta account required?

   You need a Meta Business Account (formerly Business Manager) with a linked WhatsApp Business Account. It allows you to manage numbers, profiles, and permissions to use the official APIs.

   Prerequisites

   • Active personal Facebook profile
   • Accessible work email
   • Company data: company name, address, website
   • Phone number dedicated to WhatsApp Business (not used elsewhere)

   1) Create Meta Business Account

   1. Go to business.facebook.com and click Create Account
   2. Enter your company name, first name, and work email address.
   3. Confirm the email you receive
   4. Go to Business Settings and complete the information in Business Information

   2) Create a WhatsApp Business Account (WABA)

   1. In Business Settings go to Account → WhatsApp Account
   2. Click Add → Create a new WhatsApp account
   3. Give your account a name and select the correct company

   3) Connect the number and set up the profile

   1. Add phone number and verify via SMS or call
   2. Set your company's display name, category, and description.
   3. Save your profile and wait for your Display Name to be approved

   4) Grant access to the app or partner

   1. In Account → WhatsApp Account select your WABA
   2. Open People or Partners and click Assign
   3. Grant read/write permissions on Accounts, Numbers and Messages

   5) Come back here and select the account

   1. Click Update Account List
   2. Select the Business Account and the related WhatsApp Business Account

   If you don't see the account

   • Make sure you are an Administrator on the Business Account
   • Make sure you have created the WABA in the correct company
   • Verify that the number is confirmed and not used on the standard WhatsApp app.
   • If “access denied” appears, reassign full permissions to the app/partner

Step 4

4) Confirm identity
Click Continue as…. If this is not the right user, use Log in to another account.

Step 5

1. 5) Company data 
   Select the Portfolio Business (Business Manager), enter company name, site/page, country and possibly the address. Then After you.

Step 6

6) WABA choice and profile
Select or create:

• • WhatsApp Business Account (WABA)

  • WhatsApp Business Profile
    Leave the event tracking option enabled if you want automatic logs. Click After you.

Step 7

7) Permissions to SendApp/Everysoft
Review the requests (account management, conversation access, event logs) and click He confirms.

Step 8

8) Summary and payment
Meta shows the summary and asks for a payment method. Click Add payment method (or End if already present).

Step 9

9) Billing Meta
In the center Billing and payments add one paper and set it as Default for the right business. Get back to the flow and close with End.

Step 10

10) Verification on SendApp 
In WhatsApp settings check that the following appear:

• Display name is Connected number

• Message limits: TIER_1K (initial)

• Status number: CONNECTED

• Quality rating: GREEN

• Account status: APPROVED
  Complete the Business profile (logo 192×192, address, email, description, industry) and Save. If prompted, perform the number verification Street SMS/Call by entering the OTP.