Discover Sendapp in everyday business
Today, WhatsApp has become the most popular communication tool in the world, not only between friends and family, but also between businesses and customers. Sendapp was created precisely to transform this daily habit into a real business channel, with solutions designed for every type of business.
Whether you run a small shop, a restaurant, an e-commerce business, or a multi-location agency, Sendapp offers versatile tools that allow you to communicate, automate, and grow.
SendApp Desktop is the version you install directly on your computer. It's the ideal solution for those who want full control over their WhatsApp campaigns with no recurring costs.
With this version, you can send bulk messages, manage unlimited address books, schedule emails, create custom bots, and easily connect to platforms like WordPress, PrestaShop, and Shopify. It's designed for businesses looking for a stable, always-available tool that can be used locally.
SendApp Cloud is the online version, accessible from any device without installing anything. All you need is a browser to manage customer communication wherever you are.
It allows you to connect your WhatsApp number and take advantage of features like bulk sending, scheduled messages, real-time statistics, and integrations with major marketing and CRM tools. It's ideal for those who work on the go or in teams and need flexibility and shared access.
SendApp Official API is the Meta-certified solution for those who need to work with large volumes of messages in complete security and compliance.
This version doesn't add any additional costs beyond those required by WhatsApp itself and guarantees trackable sending, template approval, and large-scale campaigns. It's the perfect choice for established businesses that require scalability, reliability, and advanced features like chatbots, multi-channel integrations, and detailed performance tracking.
SendApp Agent represents the evolution of the service: an AI-powered virtual assistant that works by your side 24/7.
You can train it with your company's specific content (documents, FAQs, internal procedures) so it responds accurately and consistently to your customers. In addition to WhatsApp, it integrates with other channels like Telegram or your website, offering truly multi-channel support.
It is perfect for those who want to manage large quantities of requests without losing quality of service, improve the customer experience and free up precious time for their team.
Who can use Sendapp?
Sendapp solutions adapt to many contexts:
- Local shops who want to promote offers and build customer loyalty.
- Restaurants and bars who wish to receive reservations or send menus and promotions directly on WhatsApp.
- E-commerce who need to handle order confirmations, customer support, and targeted promotions.
- Agencies and professionals who need a scalable tool to maintain a constant dialogue with customers.
- Structured companies who manage multiple locations or large volumes of communications and need official tools that can be integrated with CRM and internal systems.
Which version to choose - activity examples
Below are some practical examples of activities that could significantly improve customer communication with Sendapp. This will help you understand which version might be best for you or for other industries.
| Type of business | Typical needs | Recommended Sendapp version |
|---|---|---|
| Local shop / store | Quickly respond to FAQs, local offers/promotions, limited mailings, manual use via Web/Desktop. | SendApp Desktop (“Forever” version) or Cloud Free/Professional if they have stable internet access. |
| Restaurant / bar / cafe | Orders via WhatsApp, reservations, sending menus/promotions, automating after-hours responses. | Cloud Business or Official API, perhaps with Agent for automated bookings. |
| E-commerce / online boutique | Customer support, automatic confirmations, WordPress/Shopify integration, chatbot, large-volume management. | Official API + Cloud Premium; Desktop if you need something local/on-premises but often need a scalable solution. |
| Service agency (travel, real estate, consulting) | Multiple contacts, complex questions, automations, follow-ups, CRM/Calendar integration, AI agent. | Agent + Official API; also advanced Cloud for low volumes. |
| Franchise / chain / multi-location | Multiple WhatsApp accounts, multi-channel, centralized management, advanced reporting, automations & bots. | Business or Premium versions of Official API together with Agent; |
The advantages of Sendapp in everyday life
-
Predictable costs: In the “forever” plans (Desktop), there are no recurring fees; the Official API does not add per-message costs beyond those of Meta; Agent allows control over tokens/volume.
-
Scalability: you can start with a small plan (Free / trial), then increase as your messages, contacts, needs increase.
-
Automation + customization: bots, AI chat, training on corporate sources, integrated widgets, repetitive automations, notifications, reports.
-
Integrations: e-commerce platforms (WordPress, Prestashop, Shopify), tools like Zapier, Make, Pabbly, integrations with Google Calendar, etc.
-
Multichannel In Agent's case: not just WhatsApp, but also Telegram, webs, and chat widgets. This is useful when customers aren't all on WhatsApp or prefer other channels.