Instagram: DMs and story replies, automatically
Connect your Instagram account and let the SendApp AI reply to direct messages and Story replies. Everything lands in the same inbox as your other channels, without switching apps.
All of Instagram, in one inbox
DMs always handled
Instagram direct messages arrive in your inbox and the AI replies automatically, so customers never wait.
Story replies
When someone replies to one of your Stories, the conversation enters your inbox and the AI answers just like a DM.
Connect via Facebook Page
You connect Instagram through your Facebook Page linked to the account: just a few guided steps.
The SendApp AI replies
The same AI you use on other channels answers direct messages and story replies automatically.
One single inbox
Instagram lives alongside WhatsApp, Messenger and your other channels: one place for every conversation.
No message missed
DMs and story replies get an answer even when you’re offline, so no contact is left waiting.
Connect Instagram in 3 steps
Connect your Facebook Page
Authorize the Facebook Page linked to the Instagram account you want to manage.
Activate the Instagram account
Select the Instagram account linked to the Page and activate it on SendApp.
Let the AI reply
From then on, DMs and story replies arrive in your inbox and the AI answers automatically.
Never leave a DM unanswered again
Connect Instagram to SendApp and let the AI reply to direct messages and story replies.
Connect InstagramFrequently asked questions
How do you connect Instagram?
Instagram is connected through your Facebook Page linked to the account. You authorize the Page and select the Instagram account to manage.
What does the AI handle on Instagram?
The AI automatically replies to direct messages (DMs) and Story replies, both collected in the same inbox.
Are Instagram conversations separate from other channels?
No. Everything is unified with your other channels like WhatsApp and Messenger in a single inbox.