Artificial intelligence on WhatsApp that really understands what the customer is asking
An assistant built on canned replies stops at the first question phrased differently. SendApp’s artificial intelligence reads the request, looks for the answer in your own material and replies in the language the customer wrote in, around the clock. And when a person is needed, it hands over to you.
Mon — Fri09:00 — 18:00
Website, PDFs and text
Customer questionWhat time do you close?
We close at 6:00 PM today.
An AI that talks like your business
Train it on your content
Feed the AI your website, sitemap, PDFs and your own texts: it learns your products, services and answers, without writing any code.
Replies in the customer’s language
Worldwide multilingual: the AI detects the language of whoever writes and replies in the same one, no barrier with foreign customers.
Custom rules and tone
Define custom rules and reply tone: from formal to friendly, the AI follows your instructions on every message.
Hand off to a human operator
When the conversation calls for it, the AI escalates to a human operator right inside the chat, without losing the thread.
AI on/off whenever you want
Turn the AI on or off globally, or on a single conversation: you decide where the AI answers and where you do.
Blacklist for contacts
Exclude specific contacts from automatic replies: for them the AI stays off, and the conversation stays only yours.
AI that knows your business
Train it on your content: precise answers in your tone, 24/7.
- Trained on your content
- Precise answers
- Your tone, 24/7
From knowledge base to first reply
Upload your content
Add your website, sitemap, PDFs and texts: the AI builds its knowledge base on your materials.
Set rules and tone
Choose the custom rules and reply tone the AI should use when talking to your customers.
Activate and supervise
Turn the AI on, let it reply, and take back the conversation anytime with on/off or escalation.
Works for every business
From shops to professional firms: the AI speaks your industry’s language.
Let the AI reply for you
Train the chatbot on your content and turn every conversation into an instant reply, in the right language.
Frequently asked questions
What can I train the AI on?
On your website, sitemap, PDFs and the texts you provide. The AI uses these materials as its knowledge base to answer customers.
Can I turn the AI off on a single chat?
Yes. You can switch the AI on or off globally or on a single conversation, and you can blacklist contacts that should not receive automatic replies.
What is Sendy?
Sendy is SendApp’s in-app AI assistant: it doesn’t just answer your customers, it performs actions for you inside the app. There’s also an AI generator for texts and images for your messages.