Terms of service

1. Subject and provider

These terms govern the use of the SendApp website and platforms (Agent), provided by Everysoft s.r.l.s., Via G. B. Salle, 2 – 80136 Napoli, VAT no. IT09856651212. By using the service you accept these terms; if you do not accept them, do not use the service.

2. Account and free trial

To use the service you must register an account by providing truthful and up-to-date information, and you are responsible for safeguarding your credentials. We offer a free trial so you can evaluate the platform; at the end of the trial you can choose a paid plan to continue.

3. Subscriptions, renewal and withdrawal

Paid plans are recurring subscriptions and renew automatically upon expiry, unless cancelled before renewal. Payments are handled through external providers (Stripe, PayPal). You will find up-to-date prices and conditions on the Pricing page. Any rights of withdrawal provided for by law remain unaffected.

4. Prices, consideration, VAT and invoicing

4.1 Price of the service

The price published for each plan, subscription or service is the commercial consideration set by Everysoft S.r.l.s. for the relevant supply and is determined within its own commercial policy.

Unless expressly stated otherwise, the price of the service is the consideration agreed between the parties and remains unchanged regardless of the tax regime applicable to the specific transaction.

4.2 Tax treatment

The tax treatment of the transaction is determined solely by the tax legislation in force, by the customer’s country of establishment and by their tax status at the time of invoicing.

In particular, for taxable persons established in other European Union Member States holding a VAT number valid for VIES purposes, invoicing will follow the VAT regime laid down by the rules applicable to intra-Community supplies of services.

4.3 Distinction between consideration and VAT regime

The customer acknowledges and accepts that:

  • the commercial consideration for the service is the price of the supply offered under the contract;
  • the VAT regime is solely the tax treatment of the transaction provided for by law;
  • the application of a different VAT regime does not automatically change the commercial consideration for the service purchased.

Presenting the consideration differently for tax purposes on the invoice (for example by showing the taxable amount and the tax, or by applying the regime for intra-Community transactions) is solely a tax formality and does not, in itself, change the price of the service.

4.4 Tax corrections

Where, after the purchase, it becomes necessary to correct or amend the tax documentation to bring it into line with the correct applicable VAT regime, Everysoft S.r.l.s. will carry out the formalities required by the legislation in force.

Such a correction has tax and accounting purposes only and, save as otherwise provided by mandatory law or by express written agreement between the parties, does not change the commercial consideration for the service purchased.

4.5 Verification of the EU VAT number

For customers declaring that they act as taxable persons established in another European Union Member State, application of the tax regime for intra-Community transactions is subject to verification that the EU VAT number is valid in the VIES system on the date of the transaction.

Where the requirements set by the legislation in force are not met, Everysoft S.r.l.s. will apply the tax regime provided for by Italian law.

4.6 Acceptance

By completing the order the customer declares that they have read these conditions and accept that the commercial consideration for the service and its tax treatment are separate and independent matters, governed respectively by the commercial conditions applied by Everysoft S.r.l.s. and by the tax legislation in force.

5. Proper use of the service

You undertake to use the service in compliance with the law and with the policies of the channels used, including the WhatsApp and Meta Terms of Use and Business Policies. It is prohibited to send messages to recipients who have not given their consent, to send spam or content that is unlawful, deceptive or harmful to the rights of others. You are responsible for the content you send and for the consent of your contacts.

6. Intellectual property

The software, the SendApp trademark, and the platform's content and graphics are the property of Everysoft s.r.l.s. or of their respective owners. You are granted a personal, non-exclusive and non-transferable licence to use them, limited to the duration of the subscription. The content you upload remains yours.

7. Third-party services

The service integrates with third-party platforms (in particular Meta's WhatsApp Business API and the payment providers). The use of such services is subject to their respective terms and fees. SendApp does not apply any markup on the cost of messages, which are billed by Meta according to Meta's rates. We are not liable for suspensions, changes or malfunctions attributable to such third parties.

8. Limitations of liability

The service is provided “as is”. To the extent permitted by law, we do not warrant that the service will be uninterrupted or error-free, and we are not liable for indirect damages or loss of profits. Nothing in these terms excludes or limits our liability in cases where this is not permitted by law.

9. Changes, governing law and jurisdiction

We may amend these terms by publishing the updated version on this page. These terms are governed by Italian law. Any disputes shall fall under the jurisdiction of the courts of the place where the provider has its registered office, without prejudice to the mandatory protections provided for consumers.

Last updated: August 2026.