Terms of service

1. Who provides the service

The sendapp.live website and the SendApp Agent platform are provided by Everysoft S.r.l.s., registered office at Via San Giovanni Battista della Salle, 2 – 80136 Napoli (NA), Italy, VAT no. 09856651212, Naples Company Register – REA NA-1063019. SendApp is a trademark of Everysoft S.r.l.s. Contact: info@sendapp.live.

2. What these terms cover

These terms govern the use of the sendapp.live website and summarise the main commercial conditions of the SendApp Agent cloud platform.

The contract for SendApp Agent is governed by the platform Terms and Conditions (app.sendapp.ai/terms-and-condtions), which you accept when you register, and by the data processing agreement (DPA, app.sendapp.ai/data-processing-agreement). Where anything on this page differs from those documents, the platform Terms and the DPA prevail for the cloud service.

Licences or products purchased in the past and no longer offered remain governed by the conditions accepted at the time of purchase, without prejudice to the rights granted by law. Dedicated offers (for example white label or custom projects) are governed by their own contracts.

3. Account and free trial

To use SendApp Agent you register an account with true and up-to-date information and keep your login credentials safe. You can try the platform free for 7 days without a credit card; at the end of the trial you can choose a paid plan to continue.

4. Subscriptions, renewal and cancellation

Paid plans are subscriptions that renew automatically for the same period until you cancel. You can cancel at any time from your account, with effect from the end of the period already paid for. Before you confirm payment you see the total price, the billing period and the VAT treatment applied. Payments are handled by external providers (Stripe, PayPal). Current prices and features are on the Pricing page. A price change never affects a period already paid for and is announced before the renewal it applies to.

5. Right of withdrawal and refunds

If you buy as a consumer, that is for purposes outside your trade or profession, you normally have 14 days from the conclusion of the contract to withdraw without giving any reason, on the conditions set by law and described in the platform Terms. Any amount due for service supplied during the withdrawal period, or the loss of the right of withdrawal, applies only where the conditions set by law are met. Refunds due are made within 14 days using the same payment method, unless otherwise agreed at no cost to you. The same protections apply to prepaid message and AI credit.

If you buy as a business or professional, the consumer right of withdrawal does not apply. Outside withdrawal, periods already used are not refunded. Statutory remedies and refunds of incorrect or duplicate charges always remain available.

6. Prices, consideration, VAT and invoicing

6.1 Price of the service

The price published for each plan, subscription or service is the commercial consideration set by Everysoft S.r.l.s. for that supply, within its own commercial policy. Unless expressly stated otherwise, it is the consideration agreed between the parties and does not change according to the tax regime applicable to the individual transaction.

6.2 Tax treatment

The tax treatment of the transaction is determined by the legislation in force, by the customer’s country of establishment and by their tax status at the time of invoicing. For taxable persons established in other European Union Member States with a VAT number valid for VIES purposes, invoicing follows the VAT regime for intra-Community supplies of services, subject to verification that the VAT number is valid in VIES on the date of the transaction. If the legal requirements are not met, the regime provided for by Italian law applies.

6.3 Consideration and VAT regime

The commercial consideration and the VAT regime are separate: the first is the price of the supply, the second is the tax treatment set by law. Applying a different VAT regime, or showing the taxable amount and the tax on the invoice, does not in itself change the commercial consideration. If, after the purchase, the tax documentation must be corrected to reflect the correct regime, Everysoft S.r.l.s. carries out the formalities required by law; the correction serves tax and accounting purposes.

6.4 What stays unaffected

This distinction does not limit the rights that the law grants to consumers on a mandatory basis and does not change the total shown before you confirm the order.

7. Cost of WhatsApp messages

WhatsApp messages sent through the official API are charged according to Meta’s rates, which vary by country and message category. There are two modes:

  • Direct payment to Meta: if the number is connected to your own WhatsApp Business account with your own payment method, Meta invoices you for messages at its rates and SendApp adds no markup.
  • Message credit managed by SendApp Agent: if you use the internal credit line, SendApp Agent pays Meta on your behalf and deducts from your credit, for each delivered message, Meta’s net rate plus a fixed service margin. The per-message price, margin included, is shown in the platform before sending.

The details, including refunds of unused credit, are in the platform Terms.

8. Proper use of the service

You undertake to use the service in compliance with the law and with the rules of the channels used, including the WhatsApp and Meta Terms and Business Policies. You may not send messages to recipients who have not given consent, spam or unlawful, deceptive or harmful content. You are responsible for the content you send and for your contacts’ consent.

9. Intellectual property

The software, the SendApp trademark, and the platform content and graphics belong to Everysoft S.r.l.s. or to their respective owners. We grant you a personal, non-exclusive and non-transferable licence to use them for the duration of the subscription. The content you upload remains yours. WhatsApp and Meta are trademarks of Meta Platforms, Inc.: SendApp Agent connects to WhatsApp through the official WhatsApp Business Platform and Everysoft is a Meta Business Partner, but it is a company independent of Meta.

10. Third-party services

The service integrates with third-party platforms, in particular Meta’s WhatsApp Business Platform, payment providers and artificial intelligence model providers. Use of these services is also subject to their terms. We are not liable for suspensions, changes or malfunctions caused solely by third parties, without prejudice to the obligations that the contract and the law impose on us towards you.

11. Limitation of liability

To the extent permitted by law, we do not warrant that the service will always be available or error-free, and we are not liable for indirect damage or loss of profits. These limits do not apply where the law does not allow liability to be excluded or limited, for example wilful misconduct or gross negligence, and they do not reduce the mandatory protections of consumers. The limits and exceptions that apply to the cloud service are described in the platform Terms.

12. Changes to these terms

We may update these terms; the version in force is published on this page with the last-updated date. For ongoing SendApp Agent contracts, changes are communicated at least 30 days before they apply, by email or in the platform; if you do not accept them, you can cancel before that date. Changes required by law, or that add features without affecting your rights or the price, may apply sooner, as provided in the platform Terms.

13. Governing law and jurisdiction

These terms are governed by Italian law. If you are a consumer, you can bring proceedings before the court of the place where you live and you keep the mandatory protections of the law of your country of residence. If you are a business or professional, the courts of the provider’s registered office have jurisdiction.

Last updated: 6 October 2026.