All the features
What you see here is what you get in the product: every feature shows which SendApp product includes it.
The platform in action
- AI chatbot trainable on website, sitemap, PDFs and text
- Replies in the customer's language (any language worldwide)
- Custom rules and reply tones
- Escalation to a human operator in chat
- AI on/off globally or per conversation
- AI blacklist for specific contacts
- Sendy: in-app AI assistant that gets things done for you
- AI text and image generator for your messages
Channels
- SendApp Agent Meta WhatsApp Cloud API (Embedded Signup)→
- WhatsApp from your number via QR code→
- Instagram DMs and story replies→
- Telegram and Facebook Messenger→
- Conversational email (IMAP) with AI replies→
- SMS and bulk SMS with bundles→
- Chat widget for your website (a single script)→
- Multi-account WhatsApp (up to 15 numbers)→
- TikTok: direct messages and leads from videos→
- Voice: the AI answers calls and books appointments→
- Bulk campaigns with text, media and templates
- WhatsApp templates: creation, Meta approval, status sync
- Tag segmentation (include/exclude)
- Scheduling, daily limit, time window, pauses
- Delivery/read reports with failure reasons and retry
- Keyword auto-replies
- Visual flow builder
- Leads with native WhatsApp Flows forms + webhook
- Address book with tags, custom fields and segments
- Smart CSV import (separators and headers auto-detected)
- Contact deduplication and automatic prefix tags
- CSV export and statistics
- Contact export to Google Sheets
- Unified real-time inbox with filters
- Shared chat inbox with history, attachments and notes
- Operators with access limited to assigned accounts
- Multi-organization teams with roles
- Voice messages with waveform player
- One-off or recurring multichannel reminders
- Bookings with Google Calendar sync
- 3-stage appointment notifications (confirmation, 24h, 2h)
- Public booking page
- In-chat shop with carts and Stripe payments
- Loyalty: points, rewards and digital card
- Review funnel to Google/Trustpilot
- Connected product stock (WooCommerce or endpoint)
- WhatsApp product catalog and orders
- REST API: messages, contacts, campaigns, templates, leads
- Outbound webhooks to your systems
- 2FA login: authenticator (TOTP) or OTP via WhatsApp
- Multi-tenant with per-account data isolation
- Platform available in 6 languages
Frequently asked questions
All the features
What you see here is what you get in the product: every feature shows which SendApp product includes it.