Find out how to integrate Telegram on your website and allow visitors to contact you, chat with you or join your channel with just one click

Telegram It is one of the most popular instant messaging applications in the world: today it has more than 250 million active users and 15 billion messages exchanged everyday.

The application is appreciated by its users both for messaging
peer-to-peer as well as for the possibility of joining groups (channels), numerous or small, where you can receive updates on a specific topic of interest.

Telegram is accessible both mobile and desktop and can easily be integrated into a company's communication channels: in this article, we'll learn how to integrate Telegram into your website to allow visitors to contact your business directly or join your group with just one click.

How it integrates Telegram on a website?

The function that allows you to integrate Telegram on your website to allow visitors to get in touch with you or your company is called  “click-to-chat” or, translated, “click to chat”.

Before understanding how to insert this possibility on your site, it is important to underline that it is first of all necessary as set and find your Username or your channel name.

In fact, Telegram generates for each user and for each channel a link  which once clicked allows any user, whether from mobile or desktop version of the app, to open a conversation with that contact or view that channel.

To set up or find your user link, you'll need to go to your settings and look for the "Username" item. If you haven't set one yet, you'll first need to do so. decide on a name to be associated with your profile.

By clicking on “Edit profile” you will find the link associated with your account and you will be able to link any element of your website (a button, an image, a Telegram icon in the contacts section or any call-to-action) to the opening of a chat on Telegram.

You can see an example of what happens when you open the link by clicking on this example link. 

In case you want to link a channel To allow site visitors to join your community, you'll need to find your link by clicking on the channel information within the app, as shown in the screenshot below.

Again, you can see an example of opening the link clicking here. 

Integrate Telegram with a plugin or a chat widget

There are several solutions that allow you to integrate Telegram on your website by installing simple ones plugin in a few clicks.

The free widget of Callbell It allows, for example, to add your Telegram profile or channel to your website, with the additional possibility of setting a welcome message inviting visitors to contact you or join your channel.

In addition to customizing the chat icon, the Callbell widget also allows you to integrate a WhatsApp, Facebook Messenger, and Instagram Direct contact at the same time.

Alternative plugins to integrate Telegram into your website

Besides Callbell, there are alternative solutions that easily provide a click-to-chat option; among these, we recommend:

1) https://tgwidget.com
2) https://wordpress.org/plugins/chaty/
3) https://whatshelp.io/widget

Telegram is a new communication tool between you and your customers: start using it today!

In this article, we've illustrated several techniques for integrating Telegram into your website and allowing your visitors and customers to communicate with you through this channel.

Compared to traditional emails or phone calls, Telegram, together with the others direct messaging app, allows you to communicate and provide support to the customer in a personal and asynchronous manner (if you and your team cannot respond immediately, you will have the possibility of reaching the contact even after they leave your site).

Furthermore, Telegram is the only app that allows you to build a real community through the use of channels.

If you want to start taking advantage of Telegram immediately and integrate it in a simple and free way on your site, you can create immediately a free account on Callbell and create your own custom chat widget.