PrestaShop and WhatsApp: your store’s customers inside SendApp
Connect PrestaShop: on every event we create or update the contact in SendApp and tag it.
What you get by connecting PrestaShop
On every store event the contact is created or updated in SendApp, with nothing to copy by hand.
Each contact is tagged with its source: filter your store’s customers in one click.
From there you reach them whenever you want, with a WhatsApp campaign or through the API.
How to connect PrestaShop to SendApp
Steps taken from the official SendApp guide, read on 19 September 2026.
How it works
On every event in your PrestaShop shop (minimum version 1.7) we create or update the contact in SendApp (name, phone, email) and tag it. We don't send messages on your behalf: you contact the leads whenever you want with a campaign or via API.
Step-by-step setup
- 1Copy your Webhook URL from the box above (select the account first).
- 2Log in to PrestaShop and go to the Webhook section of your shop settings.
- 3Paste the URL (JSON format) and choose the events that include the buyer's data (in these events the payload contains the customer's name, phone and email):Order creation
- 4Customer creation
- 5Save.
Avoid events that only concern products or inventory: they don't contain a customer and don't create anything.
General rule: choose events that include customer data (name, phone or email): without a phone or email the contact is not created.
What happens next
The contacts coming from PrestaShop are created and tagged (prestashop) in SendApp. Reach them with a campaign filtering by that tag, or through the API.
Verify
Create a test order on PrestaShop and check that the contact appears in SendApp. If the phone or email is missing, the contact is not created.
Frequently asked questions
Connect PrestaShop to SendApp today
Connect PrestaShop: on every event we create or update the contact in SendApp and tag it.