Do I need to install a module on Magento?

No. You create an integration in the Magento admin (System → Extensions → Integrations), activate it and paste the four keys into SendApp → Apps → Online shop.

Can SendApp change products, prices or orders?

SendApp uses the integration only to read: it never changes products, prices or orders. The assistant shows each customer only their own orders.

Which versions does it work with?

Magento Open Source and Adobe Commerce 2.4. The Online shop is included from the Business plan.

Native: Online shopVerified integration

Magento 2 and WhatsApp: products and orders, live

Connect Magento 2 from Apps → Online shop with a Magento integration. The AI assistant searches products, prices, availability and order status live, and new, paid, shipped and cancelled orders start your WhatsApp automations.

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Plans

The Online shop with Magento 2 is included from the SendApp Business plan, like product search for WooCommerce and PrestaShop.
Your catalog is never copied: prices and stock are always your store’s, even with tens of thousands of products. SendApp uses the integration only to read.

See plans and pricing

How it works

In SendApp's Online shop app you choose the WhatsApp account, then Magento, and paste the shop address and the four values of a Magento integration. SendApp tries the connection before saving it.

Create the integration in Magento

In the Magento admin open System → Extensions → Integrations and press Add New Integration.
Write «SendApp» in Name and your admin password in «Your Password».
In the API tab set «Resource Access» to Custom and tick only: Catalog → Inventory → Products, Sales → Operations → Orders → Actions → View and Sales → Operations → Shipments.
Save, then press Activate next to SendApp and Allow.
Copy the four values Magento shows (Consumer Key, Consumer Secret, Access Token, Access Token Secret) and paste them in SendApp → Apps → Online shop.

What it does

The assistant searches products with price, availability, photo and the link to the product page.
It answers about the order status only to the customer in the chat, recognised by the order's phone or email.
New, paid, shipped (with the tracking number) and cancelled orders start the order automations within two minutes.

SendApp uses the integration only to read: it never changes products, prices or orders. It works with Magento Open Source and Adobe Commerce 2.4, with no module to install.