Poleepo and WhatsApp: the official SendApp app

• Automatic WhatsApp messages at every status change: shipped, out for delivery, delivery attempt failed, held at the depot, at the pickup point, delivered. They leave from your automations on the event «Shipment: status changed», with an approved template, the order number and the tracking link.
• The shipment on the contact: SendApp reads the order in Poleepo to find the customer and every status shows in the contact's activity; a recipient not yet in SendApp becomes a contact with the tag you choose.
• The AI answers «where is my parcel?» with the latest status Poleepo sent, only for the shipments of the customer it is talking to.
• Orders and returns too, if you switch them on: a Poleepo order paid, shipped or cancelled starts your automations on «Order: status changed»; the parcels your customers send back start the shipment ones.

1. 1In Poleepo open Configurations → API, press Create a new API key and call it «SendApp». Copy the Client ID and the Client Secret (Poleepo shows the secret only once).
2. 2In SendApp open Apps → Poleepo, choose the WhatsApp number for the shipment messages, paste the Client ID and the Client Secret and press Connect Poleepo. SendApp keeps them encrypted and uses them only for this connection.
3. 3Copy the address SendApp shows you and in Poleepo paste it in Configuration → API → Webhook. If Poleepo asks which events to send, choose STATUS_SHIPMENT and PRINTED_SHIPMENT (and STATUS_ORDER if you also want the order statuses), then save.
4. 4Poleepo shows the webhook secret: copy it, paste it in the app page in SendApp and save. At the first update from Poleepo the page shows «Receiving».
5. 5In Settings choose the tag of the new contacts and, if you need them, switch on Order statuses too and Returns too. Leave the order statuses off if your shop is already connected to SendApp on its own (Shopify, WooCommerce, PrestaShop): the customer would get the message twice.
6. 6Press Create the ready-made automations: SendApp creates 6 automations switched off and sends Meta their templates. When Meta approves them (usually within minutes), switch them on in Automations.

One WhatsApp number per store, one store per number: every Poleepo store works with a single WhatsApp number, and a number already used by a store cannot be chosen for another one. To connect a second store, first connect another WhatsApp number in SendApp.

Important: until the webhook secret is saved, SendApp refuses the updates from Poleepo. Poleepo has one webhook address per store: if another service already used it, this one replaces it. Orders from marketplaces that hide the buyer (Amazon, ePrice) and orders without a phone get no WhatsApp message.

The shipment data arrive from Poleepo with your key and stay in your SendApp account. If you disconnect Poleepo, SendApp forgets the keys and switches the automations off; shipments, contacts and chats stay. If you delete a contact, their shipments are deleted with it.