Brevo and WhatsApp: CRM contacts ready for your conversations
Connect Brevo: from its events we create or update the contact in SendApp and tag it.
What you get by connecting Brevo
Contacts reach SendApp on every event, already with name, phone and email.
The automatic tag tells you where each contact comes from and lets you segment without exports.
You contact them when you decide: WhatsApp campaign, chat or API.
How to connect Brevo to SendApp
Steps taken from the official SendApp guide, read on 19 September 2026.
How it works
When a Brevo Automation sends an event, we create or update the contact in SendApp (name, phone, email) and tag it. We don't send messages on your behalf: you contact the leads whenever you want with a campaign or via API.
Step-by-step setup
- 1Copy your Webhook URL from the box above (select the account first).
- 2Log in to Brevo and open or create an Automation Scenario with a contact-based entry (so the payload includes email and SMS/phone):Contact added to a list
- 3Form submission
- 4Add the "Call a webhook" step and paste the URL.
- 5Save.
General rule: choose events that include customer data (name, phone or email): without a phone or email the contact is not created.
What happens next
The contacts coming from Brevo are created and tagged (brevo) in SendApp. Reach them with a campaign filtering by that tag, or through the API.
Verify
Trigger a test event from the Automation on Brevo and check that the contact appears in SendApp. If the phone or email is missing, the contact is not created.
More integrations in the same family
Frequently asked questions
Connect Brevo to SendApp today
Connect Brevo: from its events we create or update the contact in SendApp and tag it.