Zendesk and WhatsApp: CRM contacts ready for your conversations

When a Zendesk Trigger or Automation sends an event, we create or update the contact in SendApp (name, phone, email from the payload) and tag it. We don't send messages on your behalf: you contact the leads whenever you want with a campaign or via API.

1. 1Copy your Webhook URL from the box above (select the account first).
2. 2Log in to Zendesk and open or create a Trigger/Automation on ticket events that include the requester:Ticket created
3. 3Add a "Notify active endpoint/webhook" action with POST method and paste the URL. You compose the webhook body yourself: you must include the requester's contact fields in the JSON body:Requester name requester_name
4. 4Requester email requester_email
5. 5Requester phone requester_phone
6. 6Save.

General rule: choose events that include customer data (name, phone or email) and remember to include the requester's email and/or phone in the JSON body of the webhook: without a phone or email the contact is not created.

The contacts coming from Zendesk are created and tagged (zendesk) in SendApp. Reach them with a campaign filtering by that tag, or through the API.

Trigger a test event from the Trigger on Zendesk and check that the contact appears in SendApp. If the phone or email is missing, the contact is not created.