Gorgias and WhatsApp: CRM contacts ready for your conversations
Connect Gorgias: from its flows you bring contacts into SendApp through Webhook or API.
What you get by connecting Gorgias
Contacts reach SendApp on every event, already with name, phone and email.
The automatic tag tells you where each contact comes from and lets you segment without exports.
You contact them when you decide: WhatsApp campaign, chat or API.
How to connect Gorgias to SendApp
Steps taken from the official SendApp guide, read on 19 September 2026.
How it works
When a Gorgias Rule or Automation sends an event, we create or update the contact in SendApp (name, phone, email from the payload) and tag it. We don't send messages on your behalf: you contact the leads whenever you want with a campaign or via API.
Step-by-step setup
- 1Copy your Webhook URL from the box above (select the account first).
- 2Log in to Gorgias and open or create a Rule/HTTP integration on an event with the customer:Ticket created
- 3Add the HTTP/webhook call with POST method and paste the URL. You compose the body yourself: you must include the customer's contact fields in the JSON body:Customer email customer_email
- 4Customer phone customer_phone
- 5Customer first name customer_firstname
- 6Customer last name customer_lastname
- 7Save.
General rule: choose events that include customer data (name, phone or email) and remember to include the customer's email and/or phone in the JSON body of the webhook: without a phone or email the contact is not created.
What happens next
The contacts coming from Gorgias are created and tagged (gorgias) in SendApp. Reach them with a campaign filtering by that tag, or through the API.
Verify
Trigger a test event from the Rule on Gorgias and check that the contact appears in SendApp. If the phone or email is missing, the contact is not created.
More integrations in the same family
Frequently asked questions
Connect Gorgias to SendApp today
Connect Gorgias: from its flows you bring contacts into SendApp through Webhook or API.